Coordinate directly with clients, Managing Offices, agents, and internal teams to obtain instructions, clarify requirements, provide updates, and support the timely completion of activities.
Manage post-related documents, including review, processing, tracking, and dispatch to clients or relevant stakeholders, in accordance with established procedures.
Process and coordinate billing-related information and requirements, including matter-related requests and other supporting information necessary for client and operational activities.
Perform quality checks and data validations to support the accuracy, integrity, and consistency of client information and deliverables across systems and processes.
Manage assigned workload and priorities effectively, proactively identifying risks, dependencies, or issues and escalating them to the appropriate stakeholders when required.
Utilize firm-approved digital platforms, AI-enabled solutions, automation tools, and emerging technologies to support data processing, validation, correspondence, reporting, and other operational activities, with appropriate human review and oversight.
Contribute to process standardization, continuous improvement, automation, and knowledge management initiatives that enhance quality, efficiency, scalability, and the client experience.
Support cross-functional and cross-location collaboration, knowledge sharing, cross-training, and business continuity to enable effective delivery across IPSU and the firm.
Maintain and develop knowledge of relevant IP processes, firm systems, digital tools, AI-enabled ways of working, and evolving operational requirements.
Skills and experience
A bachelor’s degree with good academic credentials
Experience in Intellectual Property (IP) matters is an advantage but not required
Strong analytical, comprehension, and problem-solving skills, with sound judgment and the ability to interpret information accurately and identify appropriate actions
AI Literacy: Demonstrates curiosity and basic understanding of AI and generative AI tools, with the ability to use AI responsibly to support data analysis, improve productivity and processes as needed.
Good written and verbal English communication skills
Strong attention to detail and commitment to quality, accuracy, consistency, and excellent client service
Strong organizational skills, with the ability to manage multiple tasks, prioritize competing requirements, and meet deadlines effectively
Ability to work independently with limited supervision, demonstrate initiative, and seek guidance or escalate issues when appropriate
Proficiency in Microsoft 365 applications, including Word, Excel, Outlook, and other relevant digital tools.
Ability to learn and effectively use firm-approved IP management systems and technology-enabled tools relevant to the role.
Collaborative and adaptable, with the ability to work effectively within a team and respond to changing priorities.
Ability to handle confidential and sensitive information with appropriate care and discretion.
Demonstrates accountability, a strong work ethic, and personal and professional integrity.
Flexibility to work outside normal business hours when required by business or client needs.
Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.
Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.
Reasonable Accommodation statement
If you require a reasonable accommodation during the application process, please let your recruitment contact know. We are committed to working with candidates to ensure an inclusive and accessible experience in accordance with applicable laws and our commitment to diversity.
