The eBilling Analyst will support the effective operation, maintenance and implementation of the Firm’s eBilling processes, client requirements and vendor platforms. The role will work closely with Billing, Collections, Revenue Management, Rates, Client Maintenance, Technology teams, vendors and client contacts to ensure invoices are submitted accurately, efficiently and in line with client guidelines and internal procedures.
Main responsibilities
Administer and maintain eBilling platforms, client profiles, matter information, timekeeper records, rates, budgets and user access.
Support the onboarding and implementation of new eBilling clients and vendors, including system setup, testing, data validation and documentation
Submit, monitor and follow up on electronic invoices through eBilling platforms and third-party vendor sites
Review invoices for compliance with client billing guidelines and resolve issues that may result in rejection, reduction or resubmission
Maintain accurate eBilling records, trackers, submission requirements and client-specific documentation
Troubleshoot platform, data upload, LEDES file, user access and invoice submission issues
Monitor invoice rejections, reductions and aged invoices, coordinating resolutions with relevant internal teams, vendors and client contacts
Prepare reports and metrics relating to eBilling operations, submission performance and recurring issues
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Identify opportunities for process improvement and contribute to system enhancements and strategic initiatives
Skills and experience
Bachelor’s degree preferred, or an equivalent combination of education and relevant experience
Two or more years of experience in law firm eBilling, billing, revenue management, finance operations or professional services
At least two years of eBilling experience, including exposure to platforms such as Legal Tracker, Collaborati, CounselGo and eBillingHub
Knowledge of eBilling platforms, LEDES formats, outside counsel guidelines, client billing requirements and legal billing processes
Experience supporting eBilling implementation, client onboarding, vendor setup, platform testing or configuration
Experience maintaining timekeeper records, rates, title mappings, client approvals and matter information
Experience with SAP, Elite 3E, Aderant or similar financial management and billing systems is desirable
Strong Microsoft Excel, analytical, problem-solving and troubleshooting skills
Excellent communication, organisational and stakeholder-management skills
Ability to manage multiple priorities, maintain accurate documentation and handle sensitive information with discretion
Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.
Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.
