The Document Management Engineer will be responsible for providing third-line support, implementing enhancements, and maintaining the Firm's Document Management System (DMS). The role-holder will work closely with technology teams, support teams, and business stakeholders to ensure the stability, performance, and continuous improvement of document management solutions across the Firm.
Key Responsibilities
Provide high-quality third-line support for end users through the ServiceNow assignment queue
Support the implementation, maintenance, upgrade, and enhancement of document management solutions
Collaborate with technical and on-site support teams to troubleshoot issues and improve application performance
Participate in system testing, upgrade planning, solution rollouts, and change management activities
Provide technical guidance and share knowledge with Document Management and Technology teams
Develop and maintain technical documentation, procedures, operational checklists, project updates, and support documentation
Participate in training sessions, project meetings, and knowledge-sharing activities
Deliver training and support to colleagues and end users through various formats, including in-person and virtual sessions
Promote secure computing practices and ensure compliance with Firm IT policies and procedures
Support continuous improvement initiatives and recommend enhancements to improve service quality and operational efficiency
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Requirements, Qualifications & Experience
Experience supporting and administering document management platforms, preferably iManage
Expert-level knowledge of iManage, including experience with recent versions and related components such as SPM, Mobile iManage, and RBRO integrations, is preferred
Knowledge of cloud technologies and modern information management solutions
Experience participating in product implementations, system enhancements, upgrades, and ongoing support activities
Experience in a legal or professional services environment is preferred
Strong understanding of IT support, security best practices, and information governance principles
Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously
Excellent analytical, problem-solving, and troubleshooting capabilities
Strong communication and relationship-building skills with the ability to collaborate effectively across global teams
Ability to work independently while contributing as part of a collaborative team environment
Fluent written and spoken English
Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.
Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.
