Troubleshooting: Diagnose and resolve basic technical issues involving Windows/Linux operating systems, Microsoft Office suite, domain connectivity, and peripheral hardware (printers, monitors, KVM’s).
User Support: Customer-facing tasks include triage IT related tickets directly assisting a team of IT personnel supporting internal customers, designing, implementing and managing lab infrastructure to meet project requirements.
Hardware/Software Support: Perform basic hardware/software installations, upgrades, and replacements (e.g., software application installs, OS upgrades, RAM upgrades, hard drive replacements, or deploying new desktops).
Documentation: Maintain accurate records of all interactions and resolutions within the ticketing system to build a searchable knowledge base for the team.
Escalation: Identify issues that require advanced technical intervention and escalate them to Tier 2 or Tier 3 support teams with detailed diagnostic notes.
The ideal candidate is a problem-solver who can multitask and handle a face-paced environment and translate complex technical issues into understandable instructions for non-technical users. You should be customer service oriented, attentive to detail, self-motivated and work well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities, and learn new technologies quickly are some of the qualities a successful candidate will have.
This role will require occasional off-hours responses to outages and an individual to take part in subsequent service restoration efforts.
Required Education, Experience, & Skills
Individuals in this role will need to be eligible to receive a security clearance within 3 months of hire date or have an active Secret clearance.
AS or BS degree in computer related fields
CompTIA Security+ Certification (must be able to obtain certification within 3 months)
Experience working at a Fast-Paced help desk, triage IT related tickets and priority requests
Must have strong problem-solving aptitude and a “customer-first” mindset
General understanding of Active Directory, able to manage user accounts, shares and computer objects in AD
Group Policy Management, ability to identify, modify and troubleshoot GPO settings
Troubleshooting and maintaining standard and custom software applications.
General understanding of BackupExec & Veeam with tape solutions
Knowledge of security patching tools (WSUS) and/or script-based Microsoft patching techniques
General understanding of NETAPP systems (NAS storage)
Ability to manage Trellix (McAfee) EPO2 anti-virus server tools and deployed endpoint clients
Ability to maintain VMWare ESXi VM Servers and existing virtual systems
Preferred Education, Experience, & Skills
Secret Active Clearance
CompTIA Security+ CE Certification
Previous experience in a customer service role or a student-led IT support position.
Active Directory Management, Configuration, Implementation and Group Policy Management
PC Hardware and Software troubleshooting skills
Basic Linux knowledge a plus
Pay Information
Full-Time Salary Range: $64926 - $110374
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
