This is not a research role or a strategy role. You will spend your time building: prompt architectures, automation flows, lightweight agents, API integrations, and demos that help a business team see - concretely - what AI can do for them. You will move across functions, which means you need to understand how businesses actually operate. The ideal background is someone who started in a business-facing role - finance, operations, marketing, customer success, HR - and developed serious hands-on AI and automation skills on top of that foundation.
You will work closely with the Director, AI Enablement, who owns the program management and delivery layer. Your job is to make their scoped solutions real - fast, iteratively, and with enough rigor that what you build can go to production.
What You Will Do
Build and Ship AI Workflow Solutions
Take scoped use cases from the Director, AI Enablement and build working solutions: prompt layers, automation flows, lightweight agents, RAG implementations, and API integrations that connect AI tools to the systems business teams already use
Build working prototypes quickly - the goal is to show a team what is possible in days, not weeks, then refine based on what actually lands
Translate a documented workflow assessment into a technical design, select the right tools for the job, and own the build through to a deployable solution
Maintain solution documentation that is clear enough for handoff, iteration, and audit - not just for engineers, but for the business owner who will live with it
Embed in Business Teams
Spend time inside the functions you are building for - Finance, HR, Legal, Marketing Ops, Customer Success, and others - understanding how the work actually flows before you redesign it
Run working sessions with team members to map current-state workflows, surface friction points, and identify where AI creates real leverage versus where it creates noise
Build credibility with non-technical stakeholders by showing them working solutions, not decks - and by being honest about what will and will not work
Support user acceptance testing and early adoption, troubleshooting issues close to launch and iterating based on real usage
Support the AI Program Office
Build demos and proof-of-concepts that help the Director, AI Enablement make the case for a use case - or disqualify it early before resources are committed
Contribute to vendor and tool evaluations with a builder's perspective: not just whether a tool claims to do something, but whether it actually works in the context of a specific workflow
Feed learnings from the build process back into the program - what worked, what did not, what should be standardized across functions
Work on tactical quick wins and longer-horizon strategic builds at the same time, switching contexts across active use cases as priorities shift
What Success Looks Like (First 90 Days)
You have completed at least one workflow assessment alongside the Director and produced a working prototype from it
At least one solution you built is in active use by a business team, with a named owner and feedback loop in place
You have worked inside at least two different business functions and understand their core workflows well enough to identify the next use case without being told
The Director, AI Enablement trusts you to own the build layer independently - scoping conversations happen together, execution happens with you driving
The Right Fit
2-4 years of experience that includes meaningful time working inside a business-facing function - operations, finance, marketing, customer success, HR, or similar - not just in Engineering or IT
Hands-on experience building with AI tools: prompt engineering, automation platforms (Make, Zapier, n8n, or equivalent), API integrations, and at least working familiarity with RAG architectures and agent frameworks
Proven ability to take a messy real-world process, understand it from the inside, and build something that makes it faster or better - not just technically cleaner
Comfortable working with non-technical stakeholders: you can explain what you are building without jargon, gather requirements without a formal spec, and manage expectations when a prototype needs three more iterations
Strong enough with code or no-code tools to get solutions to a deployable state independently - you do not need an engineer to ship your work
Able to manage multiple active projects at different stages without dropping anything - a quick win in HR this week does not mean the Finance automation waits
Genuinely curious about how companies work: the org chart, the incentives, the handoffs, the bottlenecks. This is what separates a good AI builder from a great one in a business context
Bonus Points For
Direct experience working in or closely with G&A, Finance, Legal, Marketing Ops, or Customer Success teams - you have lived in the workflows you will be redesigning
Familiarity with AI governance basics: data handling, PII awareness, and when a use case needs a security or privacy review before it ships
Experience working in a small program or startup environment where you wore multiple hats and shipped without a lot of process overhead
Experience in cloud infrastructure, SaaS, or storage companies - comfort with technical products and the teams that build them
A portfolio, GitHub, or examples of AI workflows or automations you have built - something you can show, not just describe
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
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