Role Purpose: The Technical Expert will proactively support business objectives by delivering technical guidance, training, process expertise, and tools that improve clarity, consistency, and operational efficiency. This role will identify, develop, implement, and manage automated solutions that streamline workflows, improve productivity, and support continuous improvement initiatives. The Technical Expert will play an important role in both tactical execution and strategic planning for the North America Property business unit and broader AXA XL operations. COMPETENCIES: Individuals in these roles will demonstrate the following at a foundational level: Organization/Time Management Client Service Strategic/Analytical Thinking Collaboration Communication Skills Problem-Solving/Critical Thinking Workflow/Process Mindset Project Management Key Responsibilities: Serve as a primary technical subject matter expert, providing guidance, training, and support to peers, business partners, Middle Office teams, Shared Services, Underwriting, and other stakeholders across the Insurance organization. Analyze workflows, identify opportunities for improvement, and recommend or implement process changes that increase efficiency, consistency, accuracy, and control effectiveness. Develop, maintain, and manage automated solutions, tools, and workflow enhancements that support business objectives and reduce manual effort. Partner with internal business units to understand downstream impacts of workflows, data quality, reporting accuracy, and operational dependencies. Ensure workflows, procedures, and tools align with applicable internal controls, audit expectations, peer review guidelines, and business requirements. Support standardization of administrative practices, procedures, and best practices to drive consistency across teams and business areas. Identify barriers to effective execution, recommend practical solutions, and collaborate with stakeholders to remove obstacles. Monitor and evaluate the effectiveness of newly implemented workflows, tools, and process enhancements to determine whether intended outcomes are achieved. Provide recommendations for additional training, process refinement, retooling, or system enhancements based on post-implementation results. Participate in initiatives related to system changes, workflow design, product implementation, data re-keying, automation, and tactical or strategic planning. Key Capabilities and Qualifications: Bachelor’s degree or equivalent work experience required. Minimum of 7–10 years of related technical insurance experience, or an equivalent combination of education and experience. Strong knowledge of the Microsoft Power Platform, including hands-on experience developing, supporting, and managing Power Apps solutions and workflow automations using Power Automate. Advanced analytical and technical skills, including experience using SQL and VBA to develop automated solutions, optimize workflows, and support data-driven decision-making. Demonstrated ability to create and manage automated solutions that improve process efficiency, reduce manual work, and support business goals. Recognized technical expertise within a relevant area of specialty, with the ability to build trust and credibility with peers, business partners, leaders, and other key stakeholders. Experience in the commercial insurance industry, including knowledge of policy forms, regulatory requirements for admitted writing companies, and surplus lines requirements for non-admitted writing companies. Strong analytical, critical thinking, organizational, documentation, communication, project management, and time management skills. Essential Position Information: Hybrid position – Currently our hybrid model consists of 3 days in office (one of those days must be a Monday or a Friday) the other two days can be worked remotely. Employment Type – Permanent Working hours – Full time Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more axaxl.com. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL.. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see Sustainability at AXA XL. The US base salary range for this position is USD (91,400 - 153,300). Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as an enterprising retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.
