Responsibilities - You will do
The Tech Support Engineer is responsible for covering a phone queue during the normal business hours, 8:00 AM - 5:00 PM Pacific Time.
Reproducing customer issues along with documentation of issues and resolutions in CRM systems.
Will have the opportunity to participate in the annual events, such as AVEVA World, including technical presentations, product demo and event run/setup/teardown.
Serve as a technical lead to less-experienced Technical Support staff.
Knowledge transfer activities such as writing tech notes, knowledge objects and articles in addition to delivering web meeting sessions, and similar.
Position requires a small amount of international and domestic travel.
After gaining proficiency in designated products, may participate in an on-call rotation for urgent after-hours/weekend remote support (with additional compensation where applicable).
Skills & Qualifications - You will have
Degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering.
8+ years of experience in similar roles.
Knowledge and experience on Microsoft Windows Operating Systems.
Knowledge and experience with software development tools such as Visual Studio and object-oriented programming languages such as Python or C#.
Knowledge and experience on Microsoft SQL Server database.
Demonstrable knowledge of industrial automation hardware and/or software like PLCs, Human Machine Interface (HMI), industrial protocols like OPC DA, OPC UA, MQTT, others.
Knowledge and experience on Manufacturing Execution Systems (MES).
A PLUS
Experience implementing or supporting any of the following former Wonderware brand products:
AVEVA InTouch HMI
AVEVA InTouch OMI
AVEVA System Platform (Application Server)
AVEVA Historian
AVEVA OI Servers / DA Servers / Communications Drivers
AVEVA Batch Management (InBatch)
AVEVA Manufacturing Execution System (WW MES)
AVEVA Worktasks / Skelta / Model Driven MES
USA Benefits include
Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
