As a Technical Support Engineer, you will
Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company culture through classroom training, customer interactions, facility visits, and hands-on experience.
Own and drive resolution of complex technical issues for customers remotely (phone, email, web) and on-site as needed, serving as a trusted technical advisor for their environments.
Mentor and develop junior team members through knowledge sharing, case collaboration, and serving as an internal instructor or job trainer.
Teach customers how to maximize the value of our software as an instructor for public training classes.
Analyze customer support data and trends, communicating insights effectively to account teams and customers to drive proactive solutions.
Join customer meetings alongside other functions (Sales, Product, Services) to provide technical advice, guidance, and escalation leadership.
Collaborate cross-functionally with Product, R&D, and Services teams to deliver and continuously improve the customer experience.
Take ownership of projects or processes within the support organization, identifying and implementing improvements that enhance team performance and customer outcomes.
Continuously deepen your technical expertise across the AVEVA software portfolio and related industry technologies.
What We're Looking For
Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues and develop innovative solutions.
Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows that positively affect team performance.
Strong analytical skills with the ability to interpret support data and communicate findings to technical and non-technical audiences.
Demonstrated track record of customer-facing excellence, with a service mindset and genuine desire to help people succeed.
Enthusiasm for technical problem-solving with attention to detail and the ability to navigate ambiguity.
Excellent written and verbal communication skills.
Self-motivated and able to work independently while contributing to a collaborative team environment.
Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, or a related field.
1-3 years of experience in a technical support, customer-facing technical, or related role.
Nice to Have
Experience with industrial software, SCADA, data historians, or operational technology (OT) environments.
Familiarity with SQL, scripting languages, or developer technologies (APIs, web services).
Additional language skills, specifically Spanish, Portuguese, or French.
Experience mentoring or training others in a technical environment.
About AVEVA
AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better, and drive sustainable efficiency. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries. AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence (PI).
The AVEVA PI Data Infrastructure is the leading operations data management platform in essential sectors, such as power generation and utilities, water, oil and gas, mining, metals, manufacturing, pharmaceutical, facilities, transportation, food and beverage, and more. Every day, industrial professionals in 146 countries rely on the AVEVA PI Data Infrastructure to improve operational performance, protect health and safety, keep the lights on, and make the world run more smoothly.
Equal Opportunity Employer
AVEVA is an equal opportunity employer and is an affirmative action employer. Adhering to our tenets, we are pathfinders, we are honest, and we respect people: our customers, partners, and especially our employees. We are committed to an inclusive workplace and accept applications without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. If you have a disability or special need that requires accommodation, please let us know.
USA Benefits include
Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
