Promptly address and resolve customer complaints or technical issues, with guidance and escalation if necessary
Provides high quality, specialist product training in both AVEVA training centres and at customer locations
Contributes to the delivery of deployment and configuration services to AVEVA’s customers
Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services
Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region
Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.
Provides pre-sales support as required by line management. See Technical Sales job descriptions for details of pre-sales support activities.
Essential Requirements
Mandatory experience with AVEVA Product E3D
Strong customer service skills
An aptitude for delivering training and/or some experience in delivering customer focused technical training
Associate’s or Bachelor’s degree (or equivalent experience) in a relevant engineering discipline.
Good problem-solving skills
The ability to manage and handle multiple commitments simultaneously
Willingness to Travel extensively (potential worldwide) to perform consultancy Tasks.
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
