Maintain and update operational documentation, including work instructions, risk assessments, SOPs, and training records.
Produce and manage operational reports, dashboards, and KPI metrics.
Prepare and present monthly and quarterly service review materials.
Identify opportunities for process improvement and lead continuous improvement initiatives using Lean principles.
Support audit readiness and participate in regulatory inspections, health and safety audits, and Gemba walks.
Collaborate with internal teams, suppliers, and external partners to resolve issues and drive innovation.
Ensure the compliant handling, packaging, and shipment of materials with special requirements, including human biological samples, controlled substances, hazardous chemicals, and radioactive materials, in accordance with applicable national and international regulations.
Promote a strong culture of health, safety, quality, and compliance.
What We're Looking For
Essential Requirements
Previous people management experience within a Sample Dispatch, logistics, laboratory support, or similar operational environment.
Strong leadership skills with experience managing and developing teams.
Proven ability to manage multiple priorities and stakeholders effectively.
Excellent communication and interpersonal skills.
Strong customer service orientation and collaborative approach.
Experience with operational reporting, data analysis, and KPI management.
High attention to detail and commitment to compliance.
Strong problem-solving and decision-making capabilities.
Proficiency with IT systems and data management tools.
Desirable Experience
Knowledge of shipping regulations and hazardous materials handling.
Up-to-date IATA, ADR, and IMDG certifications or training.
Experience working within pharmaceutical, biotechnology, research, or laboratory environments.
Proven track record in coordinating shipments of chemical and biological materials into the United States, ensuring full compliance with USDA, FDA, CDC, F&W and other applicable regulatory and import control requirements.
Experience leading process improvement and operational excellence initiatives.
What we offer
Opportunity to lead a critical operational service within a dynamic scientific environment.
Exposure to a wide range of stakeholders and strategic projects.
A collaborative and supportive team culture.
The chance to make a measurable impact through service excellence and continuous improvement.
If you are a proactive leader with a passion for operational excellence, customer service, and team development, we would love to hear from you. Apply today and help us deliver exceptional laboratory support services in Cambridge.
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Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Privacy Policy
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd Party Non-Solicitation Policy
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
