What You’ll Do Join Avalara’s E-Invoicing and Live Reporting (ELR) team as a Technical Account Manager supporting strategic enterprise customers with complex regulatory, integration, and technical needs. You will be the primary technical contact for assigned customers, helping them resolve complex issues, improve integration stability, and meet compliance-driven business outcomes. This role gives you the opportunity to work across Support, Product, Engineering, and Compliance while using artificial intelligence responsibly to improve investigation speed, case quality, documentation, and customer experience. What Your Responsibilities Will Be Be the primary technical advisor for assigned enterprise accounts using Avalara's ELR solutions. Ensure timely resolution of complex technical issues and escalations, meeting enterprise-level expectations for responsiveness and accuracy. Troubleshoot integration challenges, API errors, platform behaviors, and data formatting issues (e.g. XML, UBL). Manage technical case workload and provide regular customer updates with transparency and urgency. Maintain detailed understanding of each customer's compliance requirements, technical environment, and integration architecture. Proactively identify recurring issues and collaborate with our teams to drive improvements and reduce customer effort. Represent customer needs internally and help prioritize development and compliance updates. Create documentation and technical knowledge resources to reduce friction and improve support outcomes. Stay current on changes in the e-invoicing regulatory landscape and Avalara's product roadmap. What You'll Need to be Successful Bachelor’s degree. 5+ years of experience in technical support, technical account management, implementation support, solutions consulting, or a related customer-facing technical role. Experience supporting enterprise or high-value software-as-a-service customers in complex technical environments. Experience troubleshooting integrations, application programming interfaces, structured data formats, platform behaviour, customer configuration, or data flow issues. Working knowledge of REST application programming interfaces and structured data formats such as XML, Universal Business Language, or JSON. Ability to manage enterprise escalations, communicate clearly with technical and business stakeholders, and use artificial intelligence tools responsibly to improve research, analysis, documentation, and communication quality. Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. You’ll bring experience using AI and AI-related technologies, ready to thrive here. You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Be the primary technical advisor for assigned enterprise accounts using Avalara's ELR solutions. Ensure timely resolution of complex technical issues and escalations, meeting enterprise-level expectations for responsiveness and accuracy. Troubleshoot integration challenges, API errors, platform behaviors, and data formatting issues (e.g. XML, UBL). Manage technical case workload and provide regular customer updates with transparency and urgency. Maintain detailed understanding of each customer's compliance requirements, technical environment, and integration architecture. Proactively identify recurring issues and collaborate with our teams to drive improvements and reduce customer effort. Represent customer needs internally and help prioritize development and compliance updates. Create documentation and technical knowledge resources to reduce friction and improve support outcomes. Stay current on changes in the e-invoicing regulatory landscape and Avalara's product roadmap. Bachelor’s degree. 5+ years of experience in technical support, technical account management, implementation support, solutions consulting, or a related customer-facing technical role. Experience supporting enterprise or high-value software-as-a-service customers in complex technical environments. Experience troubleshooting integrations, application programming interfaces, structured data formats, platform behaviour, customer configuration, or data flow issues. Working knowledge of REST application programming interfaces and structured data formats such as XML, Universal Business Language, or JSON. Ability to manage enterprise escalations, communicate clearly with technical and business stakeholders, and use artificial intelligence tools responsibly to improve research, analysis, documentation, and communication quality.
