Ensure seamless handoffs between digital, Central BDC, and store processes
Eliminate duplicate data entry and customer friction
Central BDC Integration (In Partnership with BDC Leadership)
Partner with leaders building the Central BDC model
Define lead routing logic and escalation pathways
Ensure clean transitions and accountability across centralized and field teams
Define, measure and improve store performance on transferred leads
WBYC (We’ll Buy Your Car) Process Ownership
Design and operationalize new vehicle purchase processes including remote inspections and digital contracting
Define execution standards and ensure consistent adoption across stores
Align WBYC processes with centralized pricing and inventory strategy
Vehicle Allocation & Inter-Market Execution
Operationalize inter-store vehicle allocation and transport workflows
Ensure centralized pricing and allocation decisions are executed consistently and cost-effectively
Define processes supporting pooled inventory and inter-market transfers
Leadership & Cross-Functional Alignment
Lead Senior Operations Managers and partner with Product, Technology, AN Finance, Central BDC, Pricing & Inventory, Central HQ functions (e.g., Legal, Compliance, BOS) and Field Leadership
Represent the voice of the field in cross-functional planning
Ensure new processes are documented, rolled out, optimized, and scaled
What Success Looks Like
Seamless omni-channel customer journeys
Clear accountability between centralized teams and stores
Improved conversion from digital engagement to completed sale
Operational rigor in WBYC and vehicle allocation
Scalable processes that support increased unit volume per store
What We’re Looking For
10+ years leading operations in multi-location retail, automotive, or marketplace environments
Experience designing and scaling centralized operating models – ideally in the auto retail space
Strong familiarity and experience with auto dealership operations
Strong cross-functional leadership across Product, Tech, and Field teams
Deep understanding of customer journey design and operational process flow
Data-driven operator with strong execution discipline
Automotive retail or omni-channel experience preferred
Why This Role Matters
AN USA is the proving ground for AutoNation’s future used car growth platform. The Sr. Director, Centralized Operations will define how digital, centralized intelligence, and in-store execution operate as one system — directly impacting growth, profitability, and scalability.
Exciting Benefits and Perks Await You
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
