Maintain accurate documentation in the collections system regarding customer interactions, payment arrangements, and status updates.
Ensure timely follow-up and tracking of agreed-upon payment terms.
Update customer demographic, contact, and employment information.
Compliance & Quality Assurance
Adhere to all internal policies and procedures, including documentation and communication standards.
Ensure compliance with FDCPA, UDAAP, and other applicable federal and state collection laws.
Maintain production metrics as defined by management, including conversion rates, kept rates, delinquency targets, and net loss goals.
Qualifications
High school diploma or GED required.
Minimum of 3 years of consumer debt collection and skip tracing experience required.
Prior experience in auto finance or consumer financial services preferred.
Strong negotiation, verbal, and written communication skills.
Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Knowledge of debt collection laws and best practices.
Skilled in the use of loan servicing systems, data sources for skip tracing, and customer service tools.
Bilingual (Spanish/English) preferred but not required.
Ability to work independently, manage deadlines, and handle escalated accounts effectively.
Next Possible Position
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Physical Requirements
Continuous use of computer, monitor, and keyboard.
No significant physical demands beyond standard office use.
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Exciting Benefits and Perks Await You
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
