Provide guidance and training to customers and introduce Consulting Services when the assistance required falls outside the scope of standard support
Participate in proactive customer support initiatives, including customer training webinars
Contribute to the development and maintenance of customer-facing knowledge base content
Identify recurring customer issues and share insights that can improve support processes and the overall customer experience
Minimum Qualifications
Strong written and verbal communication skills with the ability to interact professionally with customers, team members, and cross-functional stakeholders
Strong troubleshooting and problem-solving skills
Customer-focused mindset with a genuine desire to help customers and colleagues
Positive attitude and strong work ethic
Strong technical aptitude with a willingness and ability to learn new technologies and processes
Preferred Qualifications
Experience in customer support, technical support, or a customer-facing Software as a Service (SaaS) environment
Experience supporting customers through multiple channels, including chat, phone, and email
Familiarity with case management, ticketing, or customer support systems
Experience creating or maintaining customer knowledge base content
Experience delivering customer training, webinars, or product demonstrations
Familiarity with the construction industry or construction technology solutions
The Ideal Candidate
The ideal candidate is a customer-focused and technically curious professional who enjoys solving problems, helping others, and delivering a positive support experience
Communicates clearly, professionally, and empathetically with customers, colleagues, and cross-functional teams
Approaches customer issues with curiosity and applies structured troubleshooting to identify effective solutions
Takes ownership of customer cases and follows issues through to successful resolution
Adapts communication and support approaches to customers with different levels of technical expertise
Manages multiple customer requests while maintaining accuracy, responsiveness, and service quality
Collaborates effectively with Development, Sales, Consulting Services, Finance, and other internal teams to resolve customer issues
Demonstrates a positive attitude, strong work ethic, and commitment to delivering an excellent customer experience
Learns new products, technologies, and processes quickly and applies that knowledge effectively
Shares knowledge with colleagues and contributes to continuous improvement of support processes and customer resources
Demonstrates accountability, reliability, and a genuine desire to help customers succeed
#LI-PW1
Learn More / En savoir plus
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
À propos d’Autodesk
Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être.
Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde.
En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !
Salary transparency / Transparence Salariale Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
- Belonging / appurtenance
- We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
Intégration en présentiel et vérification d’identité
This role may require in-person onboarding and/or in-person ID verification.
Ce poste peut nécessiter une intégration et/ou une vérification d'identité en présentiel.
