Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals, including the execution and optimization of SMS and email programs.
This is a hybrid role, expected to work Tuesday-Thursday from our NYC office.
What You’ll Accomplish
Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers
Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI
Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs
Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers
Develop strong relationships with cross-functional team members and our customers
Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
Provide creative solutions and execute swiftly keeping the industry's best practices in mind
Translate customer feedback into specific product recommendations
Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
Update internal workflows and documentation so that they remain as accurate as possible
Your Expertise
You have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
Prior experience with SaaS or E-Commerce platforms preferred
Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus
You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
You are motivated by helping others and derive satisfaction from being part of a team
You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
You are proactive and communicative, never shying away from a quick Slack or Zoom
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants
The US base salary range for this full-time position is $56,000 - $70,000 annually + equity + benefits
Our salary ranges are determined by role, level and location
This role is salaried non-exempt and eligible for overtime compensation
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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
