This is not a passive relationship management role. The Account Manager is a strategic partner to clients — someone who understands their business, anticipates their needs, and positions Atomic as a long-term advisor rather than a vendor. Internally, they bring commercial discipline and client context that helps the office make smarter decisions about staffing, pricing, and growth.
The Account Manager works in close collaboration with the Managing Partners and Delivery Leads to ensure accounts are healthy, growing, and de-risked. Along the way, they will sharpen their skills in consultative selling, contract management, and strategic account planning.
DETAILS
Home base in Grand Rapids, MI
Expectation to be generally present in the office and/or on-location with clients
Weekly local client visits and occasional national travel for client meetings, events, or conferences
Key Responsibilities
CLIENT MANAGEMENT & RELATIONSHIP BUILDING
Build and maintain relationships with key client stakeholders at multiple levels (executive, senior, and operational)
Conduct regular check-ins with clients to understand business drivers, priorities, surface concerns, and identify opportunities for Atomic to add more value
Build and maintain a relationship map for each account — identify advocates, detractors, and new stakeholders to engage
Serve as the first escalation point for client concerns that aren’t addressed by the project team
Maintain long-term relationships with past clients through CRM tracking and regular outreach
Meet with client stakeholders on a 4-6 week basis to request feedback. Process the feedback and share with teams and MPs as appropriate
REVENUE OWNERSHIP & ACCOUNT GROWTH
Own revenue targets for assigned account portfolio — track run rate vs. budget vs. contract timeline
Drive contract renewals with improved terms (rates, duration, team size, payment timeline) and minimize gaps between engagements
Identify and pursue expansion opportunities within existing accounts — new budget pools, new stakeholders, new business value, adjacent business units
Consultatively sell new engagements in partnership with Delivery Leads — draft proposals covering budget, team composition, and timeline
Track and report on primary success metrics: total revenue, account profitability, NPS, renewals, expansion, and network outreach
CONTRACT & COMMERCIAL MANAGEMENT
Manage the renewal process end-to-end for assigned accounts — budget planning, rate negotiations, timeline, and team sizing
Manage MSA and SOW terms, understand key legal provisions, and work to manage contractual risk
Increase rates on a regular cadence aligned with market and value delivered, in close collaboration with Managing Partners
Coordinate with Operations and Finance on invoicing and accounts receivable — own follow-up on past-due accounts (0–30 days) and escalate at 45+ days
TEAM COLLABORATION & DELIVERY SUPPORT
Support Delivery Leads as a strategic sounding board — provide client business context, help craft stakeholder messaging, and support risk communication
Serve as an escalation point for delivery risk and personnel issues between Atomic and client employees
Support project teams through process and team changes to meet client, team, and Atomic Object needs
Participate in capacity and team planning conversations
Participate in the weekly Sales Wall Walk meeting
BUSINESS DEVELOPMENT & NETWORK GROWTH
Consistently invest time in lead generation and business development activities alongside account work
Attend 1–2 external events per quarter and invite prospects and clients to Atomic-hosted events
Participate in Atomic-hosted networking and community events
Maintain an active LinkedIn presence — connect with clients and prospects, engage with their content, and position yourself as a trusted advisor in the local market
MARKETING ENABLEMENT
Work with clients to secure case studies, logo permissions, testimonials, and quotes for Atomic's marketing efforts
Collaborate with Marketing on account-based campaigns, event strategy, and content that supports business development goals
GENERAL EMPLOYMENT RESPONSIBILITIES
Work a full-time job (generally 40-42 hours per week).
Track time daily.
Engage in professional development and continued learning outside of work hours.
Periodically contribute to Atomic’s blog.
Desired Skills and Qualities
DRIVE, ORGANIZATION & FOLLOW-THROUGH
Self-starter who takes ownership of revenue outcomes and doesn't wait to be told what to do
Strong work ethic with the discipline to balance reactive account needs against proactive business development
Excellent time management — able to maintain momentum across a portfolio of accounts, each with different priorities and timelines
Comfort with ambiguity — this role is still being defined at Atomic, and the right person will help shape it
RELATIONSHIP BUILDING & COMMUNICATION
Natural relationship builder who earns trust through preparation, follow-through, and genuine curiosity about clients' businesses
Excellent verbal and written communication skills — able to engage credibly with technical teams, client executives, and internal stakeholders
High emotional intelligence and situational awareness — knows when to push, when to listen, and when to escalate
Listens more than talks, especially early on — adds value through thoughtful questions and strategic insight rather than volume
BUSINESS ACUMEN & COMMERCIAL INSTINCTS
Comfortable having money conversations — rates, budgets, renewals, discounts, and contract terms
Able to think about accounts as a portfolio — balancing short-term revenue protection with long-term growth
Understands how a consulting business operates — utilization, margins, run rates, and capacity planning — and accounts for Atomic’s business in their work
Strategic mindset — can connect client needs, market dynamics, and Atomic's capabilities into a coherent account plan
CONSULTATIVE SELLING
Sells through value and relationships, not pressure — identifies client problems and positions Atomic's capabilities as solutions
Able to navigate complex buying processes with multiple stakeholders, budget holders, and decision-makers
Experience (or strong aptitude) with account-based marketing, targeted outreach, and referral generation
Requirements
10+ years of experience working on or with software product design and development teams, including team and product leadership experience
2+ years of experience in account management, client success, or consultative sales in professional services or technology consulting
Demonstrated track record of owning client revenue — renewals, retention, and account growth
Experience managing commercial terms: contracts, SOWs, rate negotiations, and renewal processes
Comfort with CRM platforms (Hubspot preferred) for pipeline tracking, contact management, and reporting
Experience with outbound business development activities — networking, events, and targeted prospect outreach
Strong professional network in Grand Rapids preferred
Compensation & Benefits
The total cash compensation range for this role is $150,000 - 175,000 per year. Your exact offer will reflect your job-related knowledge, skills, education, experience and responsibilities of the role. Our compensation and benefits package includes the following:
Quarterly and Annual cash profit sharing
Paid time off and holidays
Atomic-sponsored health insurance (including dependents) with HSA contributions
Access to Dental & Vision Insurance with Competitive Premiums
Employee ownership
Sustainable working pace
Regular 401(k) company contributions (3%)
Parental leave
Paid short-term medical leave and long-term disability insurance
Support for professional development
Reports To
The Account Manager will report to Atomic's Grand Rapids Managing Partners, Jason Porritt and Kim Crawford.
Why Atomic?
Atomic is a great place to do awesome work. As an Atom, you'll
Join a tight-knit group of makers working in an atmosphere of friendship, exploration, and respect.
Be part of a transparent, employee-owned company that's active in making the software community stronger, smarter, and more diverse.
Receive great benefits, including support for professional development, schedule flexibility, employee ownership, 401(k) contributions, and generous vacation time.
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