Ensure customer demand is entered timely, accurately and in accordance with quote parameters
Accurately forecast monthly sales and achieve budget goals
Consistently acts in accordance with business professionalism principles including during business hours, at company events, meetings, off-site meetings, audits, etc.
Consistently provides professional business communications to internal and external customers, staff, peers and company leadership
Team Development and Leadership
Develop and maintain PMO training programing including developing training schedules, training new hires, updating training documentation and ensuring PM training matrix is updated regularly
Drives standardization of program management tools, templates, and reporting methods, and ensures processes are followed consistently across accounts
Guide, coach and mentor program managers ensuring team members are equipped with tools and support necessary to succeed
Ensure direct reports in supervisor/manager/lead roles are carrying out responsibilities in accordance with the organization’s policies and applicable laws with the guidance of HR; including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Foster a culture of collaboration and team work to staff at all levels
Provide clear communication and direction to staff at all levels
Financial Management
Assist with project controls including budgeting, cost tracking, scheduling, and forecasting
Monitor and report trends on customer account profitability
Provide expedite quotes as required, protecting profitability while supporting customer requirements
Support internal finance team in resolution of unresolved customer invoices
Continuous Improvement
Lead change management initiative to adapt to evolving industry standards
Identify opportunities to enhance efficiencies
Has authority to stop any production order for quality concerns
Ensure all employees wear appropriate PPE in designated areas as required
Knowledge, Skills and Other Abilities
Advanced excel skills including pivot tables, complex formulas, charts, macros and power queries
Team oriented with strong leadership and coaching skills
Detail oriented with meticulous work habits and strong project management skills
Demonstrated ability to develop and maintain effective working relationships
Willingness to apply hands-on approach in supporting customer activities and to step in when needed, not just observe
Strong ability to set priorities, solve problems, and be resourceful when under pressure
Comfort and experience interfacing with various levels of staff and management while working in a fast-paced environment
Must demonstrate a sense of urgency and dedication to supporting customer requirements
Qualifications
Preferred Education/Experience
College or High school degree and five years’ related experience and/or training; or equivalent combination of education and experience
Previous experience in production environment required
MRP or ERP system experience required
Aviation background preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to stand, walk, reach with hands and arms, climb stairs or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.
