AtlantiCare
From AtlantiCare's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
The Client Services Representative (CSR) will be the first point of contact for patients and visitors at the APG Galloway South Primary Care office. Working in a busy six‑provider environment, the CSR must balance phone and in‑person interactions, schedule appointments, verify insurance, collect payments, and maintain accurate electronic records while supporting clinical staff and ensuring a smooth patient experience.
Greet patients and visitors with a courteous, professional demeanor.
Answer and direct a high volume of inbound phone calls.
Schedule, confirm, and reschedule patient appointments using the EMR system.
Verify insurance eligibility and collect co‑payments at check‑in.
Maintain accurate patient records and update information in the electronic health record.
Coordinate referrals and communicate with external providers as needed.
Respond to patient inquiries via phone, email, and in‑person with clear, helpful information.
Assist providers with patient flow and rooming procedures.
Handle administrative tasks such as faxing, scanning, and filing documents.
Support team initiatives and contribute to a collaborative office environment.
High school diploma or GED (additional education preferred).
Minimum 1 year of customer service or medical office experience.
Proficiency with computer systems and electronic medical record (EMR) software.
Excellent phone etiquette and verbal communication skills.
Strong multitasking ability in a fast‑paced environment.
Reliable attendance and punctuality.
Demonstrated teamwork and collaborative attitude.
Basic math skills for handling payments and co‑pays.
Familiarity with medical terminology and insurance processes.
Bilingual (Spanish/English) preferred but not required.
A free account lets you apply, save this job, see how well you match and check your resume against it.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in