Asurion
From Asurion's careers page
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QA Technician - Operations JOB CODE PHL5066 JOB PROFILE NAME (Title) QA Technician - Operations MANAGEMENT LEVEL 9 Staff DISCIPLINE REPORTS TO FSLA CLASSIFICATION Pay Rate Type: Salary The Quality Assurance Technician is capable to support driving the leading indicators to meet the key Quality metric that is aligned to the quality performance objective of the supported manufacturing business segments, assembly, and sub-assembly business units for product and parts. Specifically, the position shall evaluate line issues, address costumer complaints and compliance to processes. The Quality Assurance Technician is capable to support driving the leading indicators to meet the key Quality metric that is aligned to the quality performance objective of the supported manufacturing business segments, assembly, and sub-assembly business units for product and parts. Specifically, the position shall evaluate line issues, address costumer complaints and compliance to processes.
Handles non-conforming products using defined control processes
Verifies and validates effectiveness of corrective actions
Performs defect verification from internal/external quality issues
Conducts inspections (radiographic, sampling, QA testing)
Implements and maintains containment actions for quality issues
Supports continuous improvement and test method enhancements
Validates changes to reduce risks in processes (change management)
Assists in qualification audits for products and parts
Collects samples for failure and statistical analysis
Supports spec development and works with QA/Engineers on issue resolution
Required Technical Skills
Continuous Improvement
Quality Manufacturing
Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE)
Mobile Testing, Repair and Troubleshooting
Manufacturing Diagnostic
Mobile Communications Technology
Quality Standards and Quality Systems
System for Handling of Non-conforming
Technical Writing, Presentation and Communication Skills
Required Soft/Leadership Skills
Strong attention to detail and accuracy.
Clear, concise written communication.
Collaborative approach with operations.
Time management in fast-paced environments.
Objective decision-making under pressure.
Required Education & Experience
Graduate/undergraduate of an Engineering course or at least diploma course in Electronics or of any Technical or Vocational course or equivalent to a relevant work experience
Preferably with Industrial experience of at least 2 years of relevant work experience in mobile device repair or in similar manufacturing set up.
Lean or Six Sigma exposure.
Supervisory Responsibilities
No direct reports; may train peers.
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