Partner with internal stakeholders and external payroll providers to resolve issues, monitor SLAs, and ensure service quality.
Support payroll system implementations, enhancements, testing, and continuous process optimization.
Develop and maintain payroll documentation, internal controls, and standard operating procedures.
Provide responsive, confidential employee support on payroll inquiries, with a strong customer service orientation.
Education and Experience
Bachelor’s degree in Accounting, Finance, Business Administration, Human Resources, or a related field.
4+ years of end-to-end payroll processing experience for Colombia.
Advanced knowledge of Colombian payroll legislation, social security, payroll taxes, and statutory reporting.
Hands-on experience with Electronic Payroll (DIAN), Magnetic Media (Información Exógena), social security reconciliations, and payroll compliance.
Experience working with external payroll providers and supporting payroll implementations or system enhancements.
Advanced Microsoft Excel skills.
Experience with SAP HCM, ADP, Workday, Heinsohn, Novasoft, or similar payroll systems is highly desirable.
Professional proficiency in English and Spanish (written and spoken).
Preferred: Experience supporting payroll across LATAM; experience in multinational or shared services environments.
Knowledge, Skills, and Abilities
Strong analytical and problem-solving capabilities with high attention to detail and accuracy.
Excellent organizational and time management skills; ability to work under pressure and meet strict deadlines.
Strong communication and stakeholder management skills; customer-oriented mindset.
Knowledge of payroll controls, process improvement methodologies, and continuous improvement practices.
High level of integrity and confidentiality handling sensitive payroll data.
Physical Demands
Stationary Position: Frequently
Vision: 20/20 corrected vision
Hearing: Receive detailed information if spoken to
