Asurion
From Asurion's careers page
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Technician, Process JOB CODE PHL5639 JOB PROFILE NAME (Title) Technician, Process MANAGEMENT LEVEL 9 Staff DISCIPLINE Operations REPORTS TO FSLA CLASSIFICATION Exempt The Process Technician is responsible for monitoring and ensuring process are being complied. He/She identifies when there is deviation from the norm and takes simple action to correct. Escalates to senior members when they are not able to correct the problem. The Process technician works in a variety of settings covering business units assigned (Handset, Display, Enclosure). The Process Technician is responsible for monitoring and ensuring processes are being complied. He/She identifies when there is deviation from the norm and takes simple action to correct. Escalates to senior members when they are not able to correct the problem. The Process technician works in a variety of settings covering business units assigned (Handset, Display, Enclosure).
Ensures compliance with standard procedures and practices
Performs process setup for pilot build and ramp readiness
Conducts testing, inspections, and monitors process parameters
Adjusts inputs within specs to maintain product quality
Troubleshoots issues, performs RCA, applies corrective actions (OCAP), and create lessons learned every pilot build
Maintains documentation and generates engineering reports
Supports training for new machines, and upgrades
Provides updates on process status, runs, and changes
Coordinates with equipment teams, internal customers, and suppliers
Supports machine and Operators qualification
Required Technical Skills
Creative thinking and good problem-solving skills using various tools - PDCA, 7QC Tools (Why-Why, Fishbone)
Mathematical and statistical process control (SPC tools) – FMEA, OCAP
Knowledge of standard (ISO, IMS etc)
Required Soft/Leadership Skills
Clear, concise written and verbal communication
Attention to detail under time constraints
Collaborative approach across shifts and teams
Ownership mindset with follow-through
Adaptable to changing priorities and schedules
Required Education & Experience
Technology Course +2 years’ experience
Engineering or BS Related courses Graduate (EE/ME/ECE/ChE/MSE/Physics/Electro-mechatronics)
Anodizing/PVD - Chemical Engineering/Physics/Material Science
At least 2 years’ experience in process sustainability, process improvement and/or quality control
Practical application of problem-solving tools such as but not limited to 7QC tools, root cause analysis, isolation runs etc.
Application of basic engineering concepts and techniques to operations
Bachelor’s degree in Engineering
Hands-on preventive maintenance exposure
Six Sigma Yellow Belt or equivalent
Supervisory Responsibilities
No direct reports
May mentor new or temporary staff.
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