Handled server network troubleshooting, including IP configuration, VLAN connectivity, DNS resolution, subnet-related issues, and IPv4 / IPv6 connectivity problems.
Used out-of-band management methods such as IPMI to check server health status, access remote consoles, power cycle servers, and assist with recovery actions.
Followed up on new server break-fix repair.
Worked with remote teams, vendors, and manufacturers to investigate batch server failures, hardware defects, and repeated deployment issues.
Submitted and tracked part RMA and media destruction processes when hardware replacement or secure disposal was required.
Participated in on-call support and responded to issues raised by business owners or internal stakeholders.
Improved operational efficiency by updating scripts, running Bash Shell or Python scripts, and supporting simple automation tasks.
Created and maintained technical documentation, troubleshooting records, and standard operating procedures for server deployment and issue handling.
Required Qualifications/Skills
Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Comfortable with building and managing various servers
Experience with networking management, configurations and changes
Experience with systems and networking troubleshooting to identify the root cause and fixes
Knowledgeable about ticket systems and follow processes
Good communication and writing skills
Preferred Qualifications
Automation and scripting experience
Languages
English: Professional working proficiency
Mandarin: Preferred / Fluent / Native, depending on actual level