Support incident, problem and change-management processes in accordance with operational standards.
Your Roles and Responsibilities
Provide Level 2 technical support for enterprise and data-centre network infrastructure.
Diagnose and resolve network incidents, connectivity issues and service requests.
Troubleshoot routing, switching, firewalls and network issues.
Monitor network infrastructure and respond to alerts and service-impacting events.
Perform approved network configurations, changes, upgrades and hardware replacements.
Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams.
Support incident, problem and change-management processes.
Coordinate with vendors, service providers and cross-functional infrastructure teams to resolve network issues.
Maintain accurate network documentation, configuration records and troubleshooting procedures.
Participate in network maintenance, service restoration and continuous improvement activities.
Ensure all work follows established security, operational and change-management standards.
Required Qualifications/Skills
Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience
Have a full understanding of routing, switching, server operating systems, firewalls, wireless controllers, DNS, email, virtual machines and software applications
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Familiarity with content delivery networks and internet peering strategies
Understanding of server hardware technologies relative to content delivery performance and capacity
Preferred Qualifications
Industry-recognized networking certification such as CCNA, CCNP, JNCIA/JNCIS, Arista ACE, or equivalent.
Experience supporting data-centre, enterprise, or 24×7 network operations environments.
Exposure to network automation or scripting
Physical Demand & Work Environment
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
- Salary Range
- 50,640.00 - 63,300.00 EUR (Annual)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
