Preparing root cause analysis for network and server outages
Introduce innovations, track and follow up on planning and execution of quality initiatives
Document and follow defined RMA processes and procedures for all relevant vendors
Triage all incoming requests through the ticketing systems and apply first attempt troubleshooting steps (escalate trouble tickets when required)
Record, track, and document the tasks request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills
Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Expert level knowledge in managing Azure Cloud as a primary requirement, with GCP as a secondary requirement.
Expert level experience on automation on Azure cloud services, AD, using IAC, Powershell and Python.
Experience on using DevOps services on CI/CD, Microservices, deployments, Github.
Architect or design level experience
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Networks with key contacts outside own area of expertise
Strong background in various coding administration and scripting languages
Demonstrated experience with big data infrastructure
Good communication skills and works well in a team environment and with stakeholders
Experience in building various programs
Familiarity with tools for monitoring and system alerting
Managing multiple products/release cadences with source control branching strategies
Software Development experience
Experience with open-source tools and technologies in large distributed systems
Experience building and developing scalable, resilient, always-on data lake
Ability to grasp new technologies quickly and multitask on multiple responsibilities
Excellent information and data analysis skills
Physical Demand & Work Environment
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers