Apply the correct material tier classification for new product introductions, which differs from the classification used for audio-visual requests — audio-visual assets retain the lower tier, and the carve-out is stated on the request rather than assumed.
Verify the required identifier type per asset class before origination — manufacturer part number for hardware assets, universal product code for accessories.
Check for an existing equivalent configuration before originating a new record, using part number, universal product code and technical specification, since a specification-level duplicate passes an identifier-only check and degrades financial reporting accuracy.
Apply the mandatory validation gate for high-risk request types — hardware additions, managed-service-provider additions and special orders — and release nothing without the documented approval on the record.
Decide whether a request should proceed at all, and reject or return incomplete or duplicative requests with the specific gap stated rather than completing them to clear the queue.
2. Base & Variant Hierarchy and Regional Rollout
Apply the parent-child model — establish the base material for the core product, then originate regional variant requests for localised configurations such as power plug types and keyboard layouts.
Keep the parent request open until every regional variant has been created and closed, so a product is never part-released into a region that cannot fulfil it.
Maintain the variant hierarchy over the product life, adding configurations as regions are enabled and retiring them as configurations are withdrawn.
Confirm each new item is catalogue-ready before release: description standards met, worldwide availability enabled so the item is visible to every regional workforce, correct category and supercategory mapping, and complete specification content.
Coordinate the regional rollout sequence with channel management, mobility operations and authorised inventory specialists so launch dates hold against known stock and enablement positions.
Support product retirement and tier reclassification at end of sale, coordinating obsolescence timing with channel management and regional stock positions so dead inventory does not accumulate cost.
3. Supplier Price Files & Purchase Information Records
Run the weekly price verification cycle across the managed catalogue, comparing live catalogue pricing against current supplier price files and updating where pricing has moved.
Process supplier price sheets into purchase information records, scrubbing line items for plants, countries and delivery locations that are not maintained, so only in-scope combinations load into the system.
Validate unit costs, currency and region mappings before release, and escalate discrepancies to channel management and procurement rather than loading a price that will fail downstream.
Contribute to the monthly pricing review against historical baselines, flagging anomalies before they reach the ordering storefront.
Keep catalogue pricing reconciled with procurement and finance records, so invoice matching downstream does not break on price variance, and maintain evidence for every price change so disputes are resolved from the record.
Track recurring pricing discrepancies to root cause with the supplier or channel owner instead of correcting the same line repeatedly. Pricing policy, rate governance and commercial approval remain with the pricing function; this role executes and evidences.
4. Pipeline Progression, Defect Root Cause & Continuous Improvement
Maintain forward visibility of the new product pipeline, so launches are planned against known dates rather than reconstructed from fragments.
Work approval blockers on new material additions, and produce turnaround-time analysis showing where time is actually lost between hand-offs, then escalate with that evidence.
Flag at-risk introductions early to the shift lead, naming the specific dependency that is slipping.
Own the master-data defect queue for introduced products, raising catalogue and data errors with enough detail for root cause and working with Asset Lifecycle Management on the underlying fault rather than the symptom.
Review a sampled share of Level I output, coach on supplier attribute extraction and gating judgement, and take the cases Level I should not decide alone.
Identify automation candidates in the price-check, record-loading and variant-creation cycles, support scripted handling including threshold-based validation, and keep procedures current as catalogue administration migrates onto new platforms.
PERFORMANCE & SERVICE LEVELS
Indicative performance targets for the role; final service levels are confirmed on engagement and measured per service line.
New Product Onboarding: process ≥98% of complete introduction requests within the agreed onboarding window.
Variant Completeness: 100% of parent requests closed only once every regional variant is live.
Tier & Identifier Accuracy: 100% of new introductions released with the correct material tier and the correct identifier type for the asset class.
Gating Integrity: 100% of high-risk request types validated and documented before release; zero duplicate material records originated.
Price Verification Cycle: complete the weekly cycle across the managed catalogue on schedule, 100% of cycles.
Pricing Accuracy: sustain ≥99% of catalogue price lines reconciled to the current supplier price file.
Catalogue Readiness: 100% of released items with worldwide availability set and correct category mapping at go-live.
Escalation Evidence: maintain current turnaround-time analysis for approval bottlenecks in the introduction path.
Ticket Quality: sustain ≥95% against the weighted quality scorecard, which is weighted toward technical accuracy, then completeness, timeliness and communication.
Customer Satisfaction: sustain ≥95% of responses rated Excellent or Good.
TOOLS & SYSTEMS
Master Data & ERP: SAP Master Data Governance for material, manufacturer and reference record requests, and SAP Materials Management for purchase information records, price conditions and material master.
Catalogue & Storefront: SAP Hybris for catalogue and storefront entries, taxonomy and availability flags, and IT service management platforms as catalogue administration migrates onto them.
Supplier Inputs: supplier price files and quotations, manufacturer datasheets and specification sheets, and product compliance declarations.
Ticketing & Tracking: enterprise ticketing and issue-tracking systems for request lifecycle, parent-child variant tracking and pipeline visibility.
Analysis & Automation: advanced spreadsheet work, scripted automations for price-threshold checking, and BI reporting for cycle and bottleneck analysis.
REQUIRED SKILLS & EXPERIENCE
Mandatory
3–7+ years in master data management, catalogue management, product or pricing master data, procurement operations, or supplier-facing category support.
Hands-on SAP experience with material master, purchase information records and price conditions, in a governed request-and-approval workflow.
Demonstrated ownership of a new product introduction or item-onboarding path end to end, including parent-child or base-variant record structures.
Demonstrated ownership of a recurring supplier price-file review cycle at volume, with responsibility for what loads and what is rejected.
Ability to scrub, map and load large supplier data sets against plant, country and delivery scope without breaking existing dependencies.
Judgement to distinguish a genuinely new configuration from a duplicate, and the willingness to return a request rather than complete it.
Confident written and spoken English with suppliers, channel stakeholders and internal requesters.
Willing and able to work a shift-based roster, including night shifts, from the Hyderabad delivery centre.
Preferred
Storefront or e-commerce catalogue administration, including regional visibility rules and staged-to-live catalogue promotion.
End-of-sale and end-of-purchase transition experience, including regional stock depletion.
Exposure to trade classification data and cross-border documentation requirements.
Experience reviewing or coaching junior analysts on data-quality and gating decisions.
Spreadsheet automation or scripting applied to price-threshold and validation checks.
Familiarity with IT service management platforms such as ServiceNow.
