Proactively contribute to documentation, automation and processes as they evolve
Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation
Create statements of work for vendors at the POP sites
Create cage and rack designs, and understand the overall needs of POP infrastructure
Document and follow RMA processes and procedures for all relevant vendors
Follow, improve, and implement data center and POP best practices
Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction
Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network
Use internal tools and scripts to configure, monitor, and repair servers and network equipment
Detect and diagnose various error/failure conditions across an array of server types
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills
Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Must have an understanding of data center network architecture and common issues related to data center networks
Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)
Experience with field-based work in POPs, carrier hotels, or central office environments
Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms
Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS
Basic understanding of transmission technology and circuit troubleshooting techniques
Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies
Proficiency in various operating systems
Ability to capture and analyze traffic
Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure
Excellent communication skills
Experience in dealing with service providers and colocation facilities around the world
Ability to work within a global team in a fast-paced and dynamic environment with limited supervision
Strong attention to detail with excellent time management and organization skills
20% to 50% of travel required
Preferred Qualifications
Understanding of various scripting languages is strongly desired
Certification such as CCNA, JNCIA, RHCT, or equivalent experience
Physical Demand & Work Environment
Must have the ability to lift/move 30-40 lbs.
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
