Partner with administrators, IT teams, and vendors to manage platform configuration, information architecture, upgrades, outages, releases, and enhancements.
Manage a transparent backlog and release plan; advise SHE leadership on priorities, risks, trade-offs, timelines, and expected benefits.
Lead the Gaithersburg SHE Help Desk and support multi-site service channels by setting service levels, quality standards, escalation pathways, case-management practices, and root-cause reviews.
Serve as the primary Gaithersburg administrator for incident, near-miss, action, and observation data; strengthen user literacy and data integrity while escalating technical issues appropriately.
Develop guidance, templates, knowledge articles, communications, and training that improve digital proficiency and consistent documentation practices across SHE teams.
Coordinate communications across intranet, digital signage, presentations, and other channels; measure engagement and refine content based on user needs.
Support the annual Safety Celebration, quarterly safety collaborations, town halls, and other initiatives that strengthen safety culture and wellbeing.
Represent SHE in cross-functional forums and lead change-management plans for system and process updates, including communications, training, adoption measures, and managed releases.
Lead ad hoc, multi-site projects in response to business needs, with clear scope, ownership, timelines, and outcomes.
Schedule & Work Arrangement
This role operates on a hybrid schedule, requiring you to be on-site in the office a minimum of three days per week. While standard working hours apply, you must remain flexible and available to respond to urgent, critical situations outside of typical hours (such as evenings or weekends) as needed.
Minimum Experience
Proficiency with AI-enabled tools, Microsoft 365 applications, and Adobe Express, Acrobat Sign, and Acrobat Pro.
Bachelor’s degree in technology, business, communications, information management, project management, or related discipline.
3+ years of experience in a related field.
Strong written communication, presentation, and public-speaking skills.
Working knowledge of and technology developments.
Preferred Requirements
Experience administering or supporting SharePoint, Workvivo, Veeva Vault, incident-management systems, or comparable enterprise platforms.
Experience developing service-level measures, knowledge-management practices, adoption metrics, or user-support processes.
Demonstrated commitment to ongoing professional development.
Compensation and Benefits
The annual base pay for this position ranges from $105,710- $125,000 USD Annual. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Why AstraZeneca?
At AstraZeneca, we are driven by science and united by our commitment to patients. In this role, you will help protect people, research, animals, operations, and the environment by leading safe, compliant, and sustainable scientific work.
Closing Date
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
