Becoming familiar with the Association’s governing documents as they relate to the role;
Responding to phone calls, voicemails, and emails – usually within 24 hours, escalating to the appropriate party, and following up when delegated to another (e.g. maintenance work order);
Assisting the manager and Community Standards Coordinator on issuance, distribution, and follow-up on official correspondence (i.e. violation notices, mass e-mails, architectural modification applications)
Conduct inspections twice weekly to assess owner compliance with governing documents
Issuance and programming of resident amenity access keys;
Assist CAM in preparation of Board or Owner meeting packets;
Assist Manager in posting in Vantaca and mass e-mail correspondence for official communication to community;
Preparation, editing, and distribution of new resident Welcome Packet;
Receiving, filing, and tracking of required documentation to digital owner files;
Ordering and receiving of office supplies;
Requirements
EDUCATION/KNOWLEDGE/SKILLS/ABILITIES
Ability to deliver a 5-star customer service to the Board and the residents
Ability to advise and direct the Board to make the necessary decisions
Ability to build rapport with clients
Strong analytical and critical thinking skills
Excellent written and verbal communication skills
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
