Build working knowledge across assigned DGM products and solution areas.
Assist with customer onboarding, configuration support, and basic system reviews.
Contribute to knowledgebase articles, runbooks, and troubleshooting documentation.
Participate in product testing, validation activities, or internal improvement initiatives.
Collaboration & Growth
Collaborate effectively with Engineering, Product, Services, and peer support engineers.
Provide informal guidance or assistance to P1 engineers as needed.
Communicate technical information clearly to both technical and non‑technical audiences.
Continuously identify opportunities to improve customer experience and support efficiency.
What You'll Need
Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field.
2–5 years of relevant professional experience in technical support, engineering, or software environments.
Demonstrated ability to troubleshoot software and system‑level issues.
Strong organizational skills and ability to manage multiple priorities.
Effective written and verbal communication skills.
Willingness to travel occasionally (typically less than 25%).
Ability to work onsite in Medina, MN at least 4 days a week.
Work Authorization
AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
#LI-AA2
The salary range for this role is $70,700.00 - $88,400.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.
