Escalate issues appropriately when resolution exceeds defined scope or experience.
Technical Skill Development
Develop foundational knowledge of DGM software, system architectures, and supported environments.
Participate in product training, internal knowledge sessions, and hands‑on learning activities.
Apply basic engineering and technical principles in troubleshooting activities.
Collaboration & Team Contribution
Work closely with senior support engineers to learn best practices and support methodologies.
Communicate clearly with customers and internal teams, ensuring alignment and understanding.
Contribute to team knowledge by updating documentation and sharing lessons learned.
What You'll Need
Bachelor’s degree in electrical engineering, Computer Engineering, Systems Engineering, or a related field.
0-2 years of relevant technical, engineering, or customer‑facing experience.
Strong interest in technical problem‑solving and software systems.
Effective written and verbal communication skills.
Willingness to learn, accept feedback, and follow established processes.
Ability to work on‑site in Medina, MN.
Work Authorization
AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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This role is a valuable part of our Digital Grid Management team at AspenTech. Learn more about the team here:
Together We Build the Utility of the Future | Digital Grid Management | AspenTech
The salary range for this role is $59,400.00 - $74,200.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.
