THE ROLE
The Merchandise Associate - Part Time is responsible for consistently delivering an engaging and outstanding customer service experience by combining sales, product knowledge and skills training to meet and exceed customer expectations. As a Merchandise Associate at the MLB Store, you will play a key role in generating revenue through superior product knowledge, POS operations, loss prevention and adherence to all company policies and procedures.
ESSENTIAL FUNCTIONS
Customer Service – Meet and exceed customer expectations and boost sales by providing an energetic and positive environment for teammates and customers
Create an emotional connection with every customer by being a passionate and enthusiastic Legends / MLB Brand ambassador
Sales - Complete sales transactions efficiently and accurately while adhering to cash protection procedures; welcome all available opportunities to increase individual and store performance
Use selling expertise to maximize opportunities at the POS to create add-on sales and build customer loyalty
Knowledge of store and individual targets and actively work to meet or exceed these by using all available resources
Proactively seek and incorporate basic core and seasonal product knowledge into a unique service approach within assigned store zones
Collaborate productively and respectfully with team members to meet or exceed store goals
Maintain an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
Handles returns and exchanges. Making sure to use these transactions as an opportunity to reinforce and enhance the customer experience
Stock - Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
Use retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
Ensure adequate supplies to create an effective stockroom environment and continually maintains this (including all merchandise) within and around the vicinity
Understand and act on procedures required for reporting low stock levels, inventory discrepancies and customer product requests to management as needed
Loss Prevention - Minimize loss by actively maintaining sales floor awareness while serving customers
Comply with store policies and procedures to maintain a safe shopping and working environment
Perform other duties as assigned by supervision
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All applicants must be at least 18 years of age
High school diploma or equivalent. College degree preferred.
Prior proven experience in a sports/fashion focused retail environment
Demonstrate an inspirational attitude that contributes to a positive team environment
Energetic, self-motivated, warm, and friendly personality
Ability to build and maintain effective working relationships team members
Willingness and drive to exceed customer expectations
Maintain regular and consistent attendance and punctuality
Ability to perform basic math skills; ability to accurately count change and balance bank
Must be able to work and adapt quickly in a fast-paced and continuously changing environment
Ability to work independently or in a team during set up and to get tasks done quickly
Ability to walk and stand for extended periods of time; must be able to handle, feel and reach, climb, balance, stoop, kneel, crouch and operate a Brannock device
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds
Must be flexible to work extended hours including late nights, weekends and holidays
Must be able to communicate effectively with colleagues, customers and management
Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site/MLB Store NYC
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
