Key Attributes for Success
To excel in this role, candidates should bring a strong combination of technical expertise, teamwork, adaptability, clear communication, operational awareness, proactive problem-solving, and attention to detail. These attributes are essential to ensuring Barclays Center’s technical presentation systems are event-ready, reliable, and executed seamlessly. Success requires someone who thrives in a fast-paced live-event environment, takes ownership of system readiness and troubleshooting, and works collaboratively across technical and operational teams to deliver consistently high-quality experience.
1. Passion for Live Technical Production
Takes pride in delivering reliable, high-quality technical execution for live events.
Enjoys working hands-on with LED, IPTV, playback, display, and control room technologies.
Values the important role technical production plays in creating a seamless event experience.
2. Strong Teamwork & Collaboration
Works effectively with Creative Production, Broadcast Engineering, Partnerships, Marketing, Game Presentation, and other stakeholders.
Builds strong working relationships across technical, creative, and operational teams.
Values collaboration and shared accountability in achieving event readiness and successful execution.
3. Adaptability & Composure
Remains flexible and composed when technical issues or changing event requirements arise.
Adjusts priorities quickly in response to rehearsals, event changes, system issues, and live-event needs.
Thrives in a fast-paced environment where timing and reliability are critical.
4. Clear & Effective Communication
Communicates system readiness, technical issues, service interruptions, and operational needs clearly and promptly.
Provides calm, concise directions to part-time staff and event operators, particularly during live events.
Understands when issues require escalation and communicates effectively with the appropriate technical partners.
5. Operational & Technical Ownership
Takes ownership of ensuring systems, content, configurations, and workflows are prepared for each event.
Following through on assigned responsibilities and proactively communicates potential risks or concerns.
Maintains accurate procedures, checklists, configuration records, and troubleshooting documentation to support consistent execution.
6. Proactive Problem-Solving
Approaches technical challenges methodically to identify issues and restore functionality efficiently.
Anticipates potential event-impacting problems through inspections, rehearsals, testing, and preventive maintenance.
Knows when to resolve an issue independently and when to escalate more complex infrastructure or engineering concerns.
7. Meticulous Attention to Detail
Carefully verifies content versions, display destinations, sequencing, timing, system configurations, and playback requirements.
Recognizes that small technical or content errors can have a significant impact in a live-event environment.
Takes pride in thorough preparation, testing, documentation, and quality control to support reliable event execution.
ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do
Configure and operate LED displays, ribbon boards, courtside and stanchion displays, IPTV endpoints, digital signage, media players, and various control room interfaces. Verify that systems are in the correct event configuration and ready to support scheduled programming.
Load, schedule, and organize approved assets within LED, IPTV, and playback platforms. Build and maintain playlists, event scripts, create custom display-zones, and playout buttons or presets, verifying correct versions, destinations, sequencing, timing, and expiration.
Work closely with Partnerships, Marketing, Game Presentation, and other internal groups to manage ad sets, marketing materials, track updates, and develop workflows for receiving, proofing, and delivery of content.
Conduct pre-event inspections, rehearsals, and playback tests covering content accuracy, display mapping, feed assignments, audio where applicable, live-data or timing-and-scoring displays.
Diagnose problems involving media files, players, controllers, processors, cabling, display modules, and signal paths. Perform authorized first-line repairs and recovery procedures within established training and safety practices, and escalate network, routing, synchronization, or infrastructure failures to Broadcast Engineering.
Carry out preventive maintenance, inspections, and functional testing. Assist in maintaining spare-parts and equipment inventories, coordinating repair needs with the Director, and track vendor service issues through resolution. Coordinate changes that could affect system availability with Broadcast Engineering.
Keep system inventories, operating procedures, event checklists, approved configuration records, and troubleshooting guides current. Document significant issues, corrective actions, and outstanding risks so other staff can understand system status and provide effective coverage.
Participate in planning meetings and walkthroughs, confirm presentation needs with production staff and other key stakeholders. Support event staffing and operator assignments, communicate readiness and service interruptions, and follow through on requests without repeated prompting.
Provide hands-on instruction and clear directions for part-time staff and event operators. Reinforce content-checking and escalation procedures, communicate calmly during live events, and participate in post-event reviews to identify recurring issues and improve reliability and execution.
Act as key support to personnel in the control room, managing and understanding the signal flow, back-end infrastructure, and troubleshooting procedures for all control room technology.
KEY COMPETENCIES: Skills You Possess
A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Sports or Recreation Management or a related area required.
A minimum of three years of relevant hands-on experience in technical production, venue A/V, LED operations, broadcast operations, or live-event presentation, preferably within an arena, stadium, performing arts venue, or comparable facility.
Experience operating LED and show-control systems, including content loading, playlists, scripting, display zoning, processor configuration, and first-line troubleshooting. Experience with Daktronics, ANC, Ross, or comparable presentation platforms is preferred.
Working knowledge of IPTV and digital signage workflows, including content-management systems, digital media players, scheduling, feed assignments, endpoint monitoring, and public-facing display checks.
Understanding of control-room equipment and audio/video signal flow, including video routing, playback servers, graphics systems, display processing, resolution and frame-rate compatibility, scaling, and basic timing or live-data interfaces.
Working knowledge of network-connected media systems, including IP addressing, basic connectivity troubleshooting, and Ethernet and fiber signal paths. Familiarity with SMPTE ST 2110 environments is preferred; advanced media-network engineering is not the primary responsibility of this position.
Basic proficiency in Adobe Creative Cloud, including Photoshop, Premiere Pro, After Effects, Illustrator, and Media Encoder, sufficient to inspect assets, make straightforward approved changes, and prepare content for established playback requirements.
Strong troubleshooting, documentation, and interpersonal skills, with the ability to prioritize event-impacting issues, communicate status clearly, train operators, coordinate vendor follow-up, and remain composed during live-event problems.
Availability to work onsite on a variable event schedule, including evenings, weekends, and holidays, with flexibility to support rehearsals, maintenance activities, event changeovers, and live-event coverage.
WORK ENVIRONMENT: Where You Will Be
This position is fully on-site based in Barclays Center, located in the heart of Brooklyn, NY.
This role requires consistent attendance to support daily operations, foster collaboration, and provide direct support to employees and business partners.
Barclays Center-Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center-Legends Global may require an employee to perform duties outside their normal description.
