ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the primary on-site technology resource for Desert Diamond Arena, working closely with venue leadership, Legends Global Corporate IT team, technology vendors, and other support partners.
Provide hands-on administration, monitoring, maintenance, and troubleshooting of the venue’s technology environment, including wired and wireless networks, switches, firewalls, servers, cloud services, active directory, endpoints, telecommunications, and related systems.
Provide responsive technical support to venue employees and authorized users, managing issues through resolution and coordinating escalation to corporate teams or specialized vendors when appropriate.
Support concerts, sporting events, meetings, and other venue activities by identifying technology requirements, testing critical systems, coordinating temporary installations, and responding to event-related technology issues.
Maintain appropriate cybersecurity practices for venue systems and data, including access controls, system updates, endpoint protection, network segmentation, backups, documentation, and incident escalation in accordance with Legends Global requirements and recognized industry practices.
Monitor the performance, capacity, availability, security, and lifecycle condition of venue technology; document risks, and recommend practical improvements, replacement priorities, and corrective actions.
Serve as a technical subject-matter resource in the development of operating plans, capital plans, and a long-term technology roadmap by providing system assessments, project recommendations, preliminary scopes, budget estimates, and implementation considerations.
Lead assigned technology projects and implementation activities, including requirements gathering, technical coordination, procurement support, installation, testing, documentation, training, and transition to ongoing operations.
Coordinate technology access, connectivity, and system-integration requirements for tenants, promoters, touring productions, contractors, vendors, and event partners while protecting the security and integrity of venue systems.
Collaborate with internal departments and service providers on technology supporting ticketing, point-of-sale, access control, video surveillance, audiovisual systems, digital signage, building systems, communications, and other venue operations.
Maintain accurate technology documentation, including network diagrams, equipment inventories, system configurations, licensing, warranties, support agreements, and operating procedures.
Support annual operating and capital budget development by identifying technology needs, obtaining pricing, evaluating options, and preparing technical recommendations for venue leadership.
Coordinate the work of technology vendors, contractors, temporary resources, and other assigned personnel; monitor performance and confirm that work meets technical, operational, cybersecurity, and event-readiness requirements.
Maintain flexibility to provide on-site or remote support during evenings, weekends, holidays, and other nontraditional hours when required by the event schedule or critical technology incidents.
Perform other duties and responsibilities as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not currently have regular direct reports but provides technical direction and coordinates the work of vendors, contractors, temporary personnel, project teams, and other assigned resources. The IT Manager may assist with the selection, onboarding, training, and oversight of technology personnel and may assume direct supervisory responsibilities as organizational needs evolve. Any supervisory responsibilities will be carried out in accordance with Legends Global policies and applicable laws.
EDUCATION AND/OR EXPERIENCE
REQUIRED QUALIFICATIONS
Bachelor’s degree in information technology, computer science, management information systems, cybersecurity, or a related field; an equivalent combination of education, professional training, certifications, and relevant experience may be considered.
Minimum of three years of progressively responsible, hands-on experience supporting and administering enterprise network and systems environments.
Demonstrated experience performing both network administration and systems administration in an enterprise environment.
Experience supporting technology in a high-availability environment where system reliability, timely response, and continuity of operations are essential.
Experience identifying infrastructure needs and leading or supporting technology upgrades, system replacements, network improvements, or other technical projects.
Experience coordinating technology vendors, contractors, telecommunications providers, consultants, or other technical resources.
Experience providing technical support and service to users with varied levels of technical knowledge.
PREFERRED QUALIFICATIONS
Experience supporting technology within an arena, stadium, convention center, performing-arts venue, casino, hospitality operation, live-entertainment facility, or similarly complex and event-driven environment.
Experience administering Cisco-based enterprise network infrastructure; experience with other leading networking, infrastructure, and security platforms is also valued.
Experience supporting Microsoft enterprise technologies, such as Microsoft 365, Windows, Windows Server, Active Directory or Entra ID, and related identity and endpoint-management tools.
Experience supporting technology associated with ticketing, point-of-sale, access control, video surveillance, digital signage, audiovisual, telecommunications, or building systems.
Experience contributing to infrastructure assessments, lifecycle planning, budget development, procurement, or the preparation of technical scopes and project recommendations.
Previous experience training employees, directing technical personnel, or supervising staff.
Relevant professional certifications, such as Cisco CCNA or CCNP Enterprise, CompTIA Network+ or Security+, Microsoft, cloud-platform, cybersecurity, or comparable credentials.
SKILLS AND ABILITIES
Strong working knowledge of enterprise wired and wireless networking, including switching, routing, firewalls, VLANs, VPNs, IP addressing, DNS, DHCP, network segmentation, and performance monitoring.
Strong working knowledge of systems administration, including servers, operating systems, directory and identity services, user access, endpoints, storage, backups, virtualization, cloud services, and software deployment.
Working knowledge of cybersecurity principles and practices, including least-privilege access, multifactor authentication, endpoint protection, secure configuration, patch management, vulnerability remediation, incident escalation, and backup and recovery.
Ability to configure, monitor, maintain, and troubleshoot network and systems infrastructure while recognizing when an issue should be escalated to venue leadership, Legends Global Corporate IT, or a specialized service provider.
Ability to diagnose complex technical problems, evaluate available information, identify root causes, and implement practical solutions with appropriate urgency.
Ability to remain composed and make sound decisions during outages, live events, and other time-sensitive situations where technology issues may affect business or event operations.
Strong customer-service and interpersonal skills, with the ability to support users patiently and professionally across a wide range of technical proficiency.
Ability to explain technical issues, risks, alternatives, and recommendations clearly to both technical and nontechnical audiences.
Strong project-management and organizational skills, including the ability to establish priorities, coordinate multiple activities, manage timelines, and follow assignments through completion.
Ability to evaluate infrastructure conditions and translate technical findings into practical recommendations, preliminary scopes, budget considerations, and implementation plans.
Ability to prepare and maintain clear technical documentation, including network diagrams, system configurations, equipment inventories, procedures, project records, and incident documentation.
Ability to establish productive working relationships with venue employees, clients, tenants, promoters, touring personnel, vendors, contractors, and corporate technology partners.
Ability to provide technical direction to vendors, contractors, temporary personnel, project teams, and other assigned resources.
Ability to work independently while collaborating effectively with venue leadership, Legends Global Corporate IT, internal departments, and external partners.
Ability to handle confidential, proprietary, and security-sensitive information with appropriate discretion.
Ability to learn unfamiliar technologies, adapt to changing operational needs, and remain current with relevant infrastructure and cybersecurity practices.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: Desert Diamond Arena, 9400 W. Maryland Ave, Glendale, AZ 85305
This is an on-site position that works throughout the arena, including offices, event spaces, back-of-house areas, telecommunications rooms, equipment rooms, and other technology-support locations.
Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and extended shifts, as necessary to support events, projects, planned maintenance, and the venue’s event and operational needs.
Must be available to respond to critical technology incidents and service interruptions outside regularly scheduled working hours, including on-site response when circumstances require.
Work is performed in a fast-paced public-assembly environment where schedules, priorities, and technology requirements may change with limited notice.
The position may occasionally encounter elevated noise levels, crowds, limited-access areas, active event operations, construction or installation activity, and equipment rooms with varying temperatures.
Limited local or regional travel may be required for training, meetings, project coordination, or support of other Legends Global locations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit and work at a computer for extended periods and to use hands and fingers to operate computers, tools, and other technology equipment.
Regularly required to stand, walk, climb stairs, and traverse the facility before, during, and after events.
Frequently required to communicate in person and through electronic devices and to read computer screens, equipment labels, technical documentation, and other written materials.
Occasionally required to bend, reach, stoop, kneel, crouch, or work in confined equipment areas while installing, inspecting, connecting, or troubleshooting technology equipment and cabling.
Occasionally required to use stairs or approved ladders to access technology equipment, telecommunications spaces, or elevated installation locations.
Occasionally required to lift, carry, push, pull, position, or move computers, monitors, printers, network equipment, and other technology-related materials weighing up to 30 pounds without assistance; team assistance or appropriate material-handling equipment should be used for heavier or awkward items.
Must be able to safely access offices, event spaces, back-of-house areas, telecommunications rooms, equipment rooms, and other technology-support locations throughout the facility.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
