Provide general assistance to the public; receive and document all lost and found articles; respond to and resolve inquiries.
Prepare a variety of reports regarding security enforcement activities.
Collect parking fees, charging customers accordingly.
Provide information and assistance to the public regarding parking information and options; respond to complaints or direct complaints to appropriate staff.
Provide security of the ACC parking structure.
Monitor the occupancy of the parking structure and provide alternate parking locations if necessary.
Maintain and clean surrounding work area.
Perform related duties and responsibilities as required.
Interact with ACC patrons, vendors & employees in a courteous and professional manner.
Conduct bag search / wand / monitors metal detectors for all those entering the facility.
Complete all assigned tasks within the guidelines & deadlines set by the Director of Security & Parking.
Comply & adhere to the department's performance, conduct & attendance standards.
Comply with all legal & ethical instructions given by the Director of Security & Parking.
Adhere to the Security department's prime directives.
Basic computer skills (i.e.: Microsoft Word, Outlook, etc.).
Communicate clearly and concisely in English
Perform related duties and responsibilities as required.
Qualifications
High school diploma or GED
Current valid New Mexico Guard Card to the appropriate level as necessary or obtain the NM Guard Card within 3 months of employment.
Preferred Knowledge
Principles and practices of security procedures
Principles and practices of fire safety and evacuation procedures
Exceptional Customer Service habits
Verbal De-Escalation Concepts
Methods and techniques of two-way radio communication
Principles and procedures of record keeping and basic report preparation
Pertinent Federal, State, and local laws, codes and regulations
Safe work practices
Preferred Skills and Ability
Ability to prepare clear and concise reports
Operate two-way radio
Perform the essential functions of the job with or without reasonable accommodation
Establish and maintain effective working relationships with those contacted in the course of work
Working Conditions
Environmental
Work may be performed indoors or out, in inclement weather. Exposure to loud environments and to potentially hostile individuals.
Physical
Essential and supplemental functions may require maintaining physical conditions necessary for sitting, standing, climbing stairs or walking for prolonged periods of time; running, kneeling, and light carrying.
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends/ ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor