Handle lost and found items, maintain records, and keep the work area clean.
Provide clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions
Communicate verbally clearly and concisely in English.
Additional Requirements
Must have the ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community.
Personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center’s clients.
Basic computer skills (i.e.: Microsoft Word, Outlook, etc.).
Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours.
Working Conditions
Ability to stand for long periods of time required
Must be able to climb stairs in restricted lighting
Ability to move quickly from one area to another in a safe manner
Flexible hours including weekends, holidays, and evenings
Work hours are casual labor, seasonal and non-guaranteed
Knowledge, Skills, and Abilities
Strong communication and professional guest interaction skills.
Understanding of customer service principles and best practices.
Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques.
Knowledge of two-way radio use and radio communication protocols.
Basic office procedures, computer use, and recordkeeping skills.
Ability to prepare clear, concise reports and maintain accurate records.
Exceptional customer service mindset and problem-solving abilities.
High school diploma or GED preferred.
Prior experience in a customer service role (minimum one year preferred).
Physical ability to stand, walk, and climb stairs for shifts lasting 4–6 hours.
Willingness to work in varying weather conditions.
Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Only candidates that apply through our online system will be considered. Recruiter: Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904. Applicants that need reasonable accommodations to complete the application process may contact 507-361-5066.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
