ESSENTIAL DUTES AND RESPONSIBILITIES
Responsible for scanning tickets and ensuring all guests have a proper ticket/credential.
Provide guests with friendly and accurate directions.
Check tickets for guests attempting to access their section and assist them in locating their seat.
Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
Responsible for keeping aisles, stairs and the concourse clear of safety hazards
Respond to guest complaints, questions, information requests and comments.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent.
At least 18 years of age.
One (1) year prior customer service experience, preferably in a sports/entertainment venue environment
Reliable, punctual, and regular attendance with good communication skills.
Must have reliable transportation to and from the facilities for scheduled shifts.
Friendly, outgoing personality.
Ability to take direction well and work well with others.
Must be able to operate radio devices.
SKILLS AND ABILITIES
Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors.
Effectively and calmly interact with angry or emotional guests and employees.
Ability to memorize, recollect, retrieve, and recite relevant information.
Ability to follow standard operating procedures, and maintain company confidentiality
Availability to work nights, weekends and holidays as needed.
Availability to work 50% of booked event per month
WORKING CONDITIONS
Location: Desert Diamond Arena
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
