Essential Duties and Responsibilities
Establishes and maintains contact with client upon assignment of an event.
Serves as primary liaison between clients and facility departments.
Maintain rapport with clients, their associates, service suppliers, and building staff insuring the highest level of customer service.
Meets with and guides clients to plan and organize assigned events and interprets, explains, and implements contract provisions, facility rules, regulations, policies, and procedures.
Coordinates activities with various service contractors for assigned events.
Keeps clients informed as to the status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, and event timelines.
Secures/coordinates pertinent event information for the most effective use of the facility including room set-ups, utility requirements, audio-visual needs, appropriate security, and other staffing.
Produces computer generated floor plans and determines facility equipment requirements.
Provide clear, concise, and timely communication of detailed event requirements to facility departments on a timely basis.
Prepares cost estimates and monitors final billing.
Participates in weekly production meetings to review upcoming event details with all building departments.
Required to work irregular schedule including nights, weekends, and holidays to accommodate business and client needs in the facility.
Must have the ability to interact with guests in a friendly, courteous, and polite manner. This will include initiating contact with guests within ten feet – i.e., smiling, saying “Good Day,” or helping when needed.
Must feel comfortable when around large groups or speaking to a guest, as needed.
Understands the importance of providing customer service and in understanding of “The Magic is in the Details.”
All other assigned duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
A minimum of two years’ experience in public facility management, promotion, or operation of conventions or trade shows or service-related operation preferred.
Skills and Abilities
A good knowledge of the principles of administration as they relate to the provision of facilities, services and equipment in a convention, exhibition, conference, or entertainment center.
A general knowledge of the services, vendors, or other organizations involved in producing events.
Sound organizational, planning, and people skills.
Excellent oral and written communication skills.
Sound computer skills.
Ability to prioritize multiple projects.
Ability to demonstrate critical thinking skills.
Professional appearance and strong work ethic.
Ability to interact with all types of people in a polite and courteous manner.
Ability to work well as a collaborator.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site - Greater Columbus Convention Center/Columbus, OH
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for long hours and may be required to work indoors and outdoors as required by the function. Must have the physical ability to frequently maneuver around facility, walking and/or standing up to 6-10 hours daily, as well as the ability to lift in excess of 50 pounds. This position may also be exposed to adverse conditions including inclement weather, noise, fumes, etc.
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Apply at: www.columbusconventions.com
Greater Columbus Convention Center
400 N High Street
Columbus OH 43215
Applicants that need reasonable accommodation to complete the application process may contact 614.827.2608.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
