THE ROLE
Serve as a key part of the game-day team at PNC Field by providing a fast, friendly, and accurate point-of-sale service for fans purchasing food, beverages, or merchandise during RailRiders events. This role focuses on efficiently processing transactions, handling cash and electronic payments, maintaining a balanced register, and delivering excellent guest service in a lively, high-volume sports environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet customers in a friendly, energetic, and professional manner.
Process high-volume transactions quickly and accurately using POS systems.
Handle cash, credit, debit, and electronic payments in a fast-paced transaction.
Issue receipts, refunds, exchanges, or credits as needed.
Provide guests with information about menu items, promotions, or venue policies.
Maintain cleanliness and organization of cashier stations and surrounding areas.
Handle guest concerns or complaints promptly and professionally.
Replenish food, beverages, and supplies as needed.
Follow all food safety and sanitation procedures.
Ensure compliance with stadium policies and guest safety regulations.
Work properly with team members and supervisors.
Follow company policies and procedures regarding sales, returns, and security.
Comply with food safety, alcohol service and venue regulations.
Verify age and follow responsible alcohol service guidelines when required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Previous customer service or guest services experience preferred.
Experience in live entertainment, sports, or hospitality settings is an asset.
SKILLS AND ABILITIES
Strong customer service orientation with a cheerful outlook.
Excellent verbal and interpersonal communication skills.
Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations.
Strong attention to detail and ability to anticipate guest needs.
Ability to work independently and exercise sound judgment.
Flexibility to adjust to last-minute changes and operational needs.
Proficiency with computers and tablets; ability to learn new systems quickly.
Bilingual skills (Spanish/English) are a plus but not required.
Strong teamwork and collaboration skills.
Ability to work in varying environmental conditions, including heat, sun exposure, and other outdoor conditions.
WORKING CONDITIONS
Location: On Site
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand for long periods and work in loud, crowded environments
Ability to lift up to 25lbs
Willingness to work nights, weekends, holidays, and special events
Ability to work efficiently under pressure and meet time-sensitive demands
NOTE
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
