Location: Austin, TX
Facility: Dell Children's Medical Center
Department: Administrative Support Pediatrics
Schedule: Days l Full-time
Resolve customer inquiries and concerns to ensure a positive and supportive service experience.
Educate patients and caregivers on equipment usage and maintenance to promote confidence and safety.
Utilize support systems to effectively troubleshoot issues and track service resolutions.
Maintain accurate documentation of patient interactions to uphold service quality and care standards.
Provide knowledgeable guidance by connecting customers with the appropriate resources to meet their specific needs.
Education
High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Additional Preferences
One Year Previous Customer Service Experience