Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: Key Responsibilities Release leadership and governance · Own the integrated release calendar across Salesforce products, squads, and environments as well as understanding release schedules for dependent enterprise systems. · Working with scrum masters, technical leads and QA leads, establish and enforce release management standards, quality gates, deployment procedures, approval requirements, and readiness criteria. · Lead release planning, readiness reviews, go/no-go decisions, deployment command center activities, and post-release validation efforts. · Facilitate coordination across product, engineering, architecture, QA, security, support, infrastructure, and business stakeholders. · Manage release risks, dependencies, environment conflicts, production support considerations, and mitigation plans. · Ensure compliance with enterprise change management processes, CAB requirements, audit expectations, and regulatory controls. · Produce release communications, stakeholder updates, executive summaries, deployment status reporting, and release performance metrics. Salesforce Deployment Automation · Build, maintain, and optimize Salesforce CI/CD pipelines supporting application delivery across Dev, QA Test, Stage, and Production environments. · Execute Salesforce deployments using approved DevOps platforms and deployment automation tools. · Administer and enhance deployment automation processes to reduce manual effort, deployment risk, and cycle times. · Troubleshoot deployment failures, metadata conflicts, pipeline errors, and release issues. · Partner with development teams to continuously improve deployment practices, source control standards, and release automation capabilities. · Establish reusable deployment templates, automation accelerators, and engineering best practices that improve delivery efficiency across teams. Source Control & Branch Management · Own enterprise Salesforce Git strategy, repository governance, branching models, merge standards, and code promotion processes. · Manage release branches, feature branches, hotfix branches, and production support branches. · Review and govern pull request processes, merge approvals, branching compliance, and deployment promotion standards. · Assist teams in resolving merge conflicts, deployment blockers, and source control issues. · Continuously improve repository structure and development workflows to support scalable multi-team delivery. Environment Management · Own Salesforce environment strategy including sandbox lifecycle management, refresh planning, environment utilization, and release promotion paths. · Coordinate sandbox provisioning, refresh schedules, data seeding activities, and environment About you Required Qualifications · 5+ years of experience in Salesforce platform engineering, release engineering, software delivery, or a related technical leadership role. · Experience administering and working within Git-based source control environments. · Experience executing Salesforce deployments using modern DevOps platforms. · Experience designing and supporting CI/CD pipelines. · Strong understanding of Agile delivery methodologies, SDLC processes, DevOps practices, and deployment automation. · Experience managing production releases across multiple teams and environments. · Experience troubleshooting deployment failures, metadata conflicts, source control issues, and pipeline errors. · Strong understanding of Salesforce metadata architecture and deployment considerations. · Demonstrated ability to lead cross-functional initiatives and drive operational discipline through influence. · Excellent communication, stakeholder management, facilitation, and problem-solving skills. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) Responsibilities: Key Responsibilities Release leadership and governance · Own the integrated release calendar across Salesforce products, squads, and environments as well as understanding release schedules for dependent enterprise systems. · Working with scrum masters, technical leads and QA leads, establish and enforce release management standards, quality gates, deployment procedures, approval requirements, and readiness criteria. · Lead release planning, readiness reviews, go/no-go decisions, deployment command center activities, and post-release validation efforts. · Facilitate coordination across product, engineering, architecture, QA, security, support, infrastructure, and business stakeholders. · Manage release risks, dependencies, environment conflicts, production support considerations, and mitigation plans. · Ensure compliance with enterprise change management processes, CAB requirements, audit expectations, and regulatory controls. · Produce release communications, stakeholder updates, executive summaries, deployment status reporting, and release performance metrics. Salesforce Deployment Automation · Build, maintain, and optimize Salesforce CI/CD pipelines supporting application delivery across Dev, QA Test, Stage, and Production environments. · Execute Salesforce deployments using approved DevOps platforms and deployment automation tools. · Administer and enhance deployment automation processes to reduce manual effort, deployment risk, and cycle times. · Troubleshoot deployment failures, metadata conflicts, pipeline errors, and release issues. · Partner with development teams to continuously improve deployment practices, source control standards, and release automation capabilities. · Establish reusable deployment templates, automation accelerators, and engineering best practices that improve delivery efficiency across teams. Source Control & Branch Management · Own enterprise Salesforce Git strategy, repository governance, branching models, merge standards, and code promotion processes. · Manage release branches, feature branches, hotfix branches, and production support branches. · Review and govern pull request processes, merge approvals, branching compliance, and deployment promotion standards. · Assist teams in resolving merge conflicts, deployment blockers, and source control issues. · Continuously improve repository structure and development workflows to support scalable multi-team delivery. Environment Management · Own Salesforce environment strategy including sandbox lifecycle management, refresh planning, environment utilization, and release promotion paths. · Coordinate sandbox provisioning, refresh schedules, data seeding activities, and environment Required Qualifications · 5+ years of experience in Salesforce platform engineering, release engineering, software delivery, or a related technical leadership role. · Experience administering and working within Git-based source control environments. · Experience executing Salesforce deployments using modern DevOps platforms. · Experience designing and supporting CI/CD pipelines. · Strong understanding of Agile delivery methodologies, SDLC processes, DevOps practices, and deployment automation. · Experience managing production releases across multiple teams and environments. · Experience troubleshooting deployment failures, metadata conflicts, source control issues, and pipeline errors. · Strong understanding of Salesforce metadata architecture and deployment considerations. · Demonstrated ability to lead cross-functional initiatives and drive operational discipline through influence. · Excellent communication, stakeholder management, facilitation, and problem-solving skills.
