This is a highly collaborative and influential role, requiring someone who can navigate a complex business environment, engage with senior stakeholders and turn strategic priorities into practical, measurable results.
Key Responsibilities
1. Project Management & Implementation
Lead and deliver complex cross-functional projects, including strategic initiatives, executive assignments, customer-specific supply chain solutions, acquisitions and mergers, change management and organizational transformations.
Develop project plans, define milestones and ensure successful delivery within agreed timelines.
Coordinate activities across multiple departments to ensure smooth project execution.
Identify potential risks, resolve issues and drive projects forward to achieve business objectives.
2. Sales Operations & Customer Support
Oversee key sales operations processes, including sales order management, order tracking, shipments, delivery, billing and backlog management.
Monitor operational performance and provide internal reporting on sales and order status.
Support the resolution of complex or escalated customer and operational issues.
Oversee customer retention activities, customer relationship management (CRM) processes and return material authorisation (RMA) activities.
Support customer-specific quotation and order management processes, ensuring alignment with business strategies and internal guidelines.
3. Process Improvement & Development
Analyse existing operational processes and identify opportunities for improvement.
Design, develop and implement new processes to support special customer requirements and business programmes.
Identify gaps in existing operational capabilities and collaborate with relevant teams to develop new solutions.
Support the introduction of new programmes, services and operational initiatives.
Contribute to the development of pricing strategies for non-standard items, ensuring appropriate profitability.
4. Stakeholder Management & Collaboration
Act as a key point of contact between Strategic Sales teams and internal operational functions.
Build strong working relationships with stakeholders across different departments and levels of the organization, including senior leadership.
Provide operational guidance and recommendations to support commercial and strategic business decisions.
Influence stakeholders and drive alignment across teams, even without direct reporting authority.
Support the resolution of escalated issues involving vendors, contracts and new business programmes.
5. Team Leadership
Support the effective management and development of the team, including recruitment, onboarding, training and performance management.
Monitor team performance and ensure operational activities are delivered efficiently and in line with business expectations.
What We Are Looking For
Experience & Technical Skills
Experience in Sales Operations, Operations Management or Project Management within a complex business environment.
Strong project management skills, with experience leading cross-functional initiatives.
Good understanding of operational processes and process mapping.
Strong knowledge of Oracle, particularly in relation to Sales and Asset processes within SWB.
Understanding of commercial operations and the ability to balance customer requirements with business profitability.
Key Competencies
Strong stakeholder management and communication skills, including the ability to engage with senior and executive-level stakeholders.
Ability to influence and drive decisions without direct authority.
Experience managing change and implementing new processes.
Strong problem-solving and decision-making abilities.
Ability to work effectively across multiple functions and teams.
Proactive, hands-on approach with a strong focus on delivering results.
Excellent organizational skills and the ability to manage multiple complex projects simultaneously.
Key Stakeholders
The role will work closely with a wide range of internal teams across the business, including:
Sales and Strategic Sales Leadership
Enterprise Solutions
Asset Management
Business Process Transformation (BPT)
BPE / B2B
Finance
Warehouse and Supply Chain
Trade Compliance
Legal
The role will also collaborate with other business functions as required to ensure successful project delivery and operational alignment.
Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Do you see yourself as our future colleague? If yes – send us your application.
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Location
PT-Porto, Portugal (Avenida da Boavista)
Time Type
Full time
Job Category
Business Support
