Price Support: Upload customer bills of material and request special price support where applicable. Maintain and update product-related data points that are often requested to supplement the pricing elements, such as stock status, lead-time, MOQ, item classification, and other specifications.
Order Processing support: Ensure quoted prices are reflected in contract price fields and customer part numbers are clean for seamless order processing.
Issue Resolution: Resolve data mismatches and order issues promptly and undertake corrective actions to prevent recurrence.
Post-Invoice Adjustments: Handle post-invoice adjustments both internally and externally when necessary.
Backlog Management: Review quote related alerts and holds in the Oracle ERP system and make necessary corrections to ensure smooth processing.
Team Collaboration: Enable customer-facing colleagues to build deep customer relationships and provide exceptional service by managing quotes and resolving queries efficiently, allowing them to focus on creating real value for our customers.
Who are we looking for?
English min B2 level (both spoken and written), additional language is an asset.
Good knowledge of MS Office, Excel is a must
Customer Service, Order Management or Sales experience
Accountability
Communication and coordination skills
Customer-oriented attitude
Team player
What is in it for you?
Full Permanent contract,
Social advantages: CNSS, CIMR, Health insurance,
Very good working atmosphere in a team of passionate collaborators,
Work culture where you can make an impact,
Dynamic environment with a friendly work atmosphere,
Interesting career development opportunities in a quickly growing environment,
Working within an international organization, recognized worldwide in its sector.
Do you see yourself as our future colleague? If yes – send us your application.
Our story
Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.
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Location
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type
Full time
Job Category
Business Support
