Position
Junior Customer Service Representative
Job Description
About the Role
We are looking for a Customer Service Representative to join our team in Gdańsk!
This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.
What You Will Do
As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.
Your Responsibilities Will Include
Managing the order-to-invoice process
Communicating with customers and suppliers via email and phone
Providing after-sales support to business customers
Managing customer orders and maintaining order accuracy
Monitoring and handling backlog alerts and requested backlog changes
Supporting customer reserved inventory management
Cooperating closely with Sales, Assets, and Logistics teams
Driving on-time delivery performance in line with customer and company goals
Building customer satisfaction through proactive communication and problem-solving
Contributing to process efficiency and continuous improvement
This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.
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Who You Are
You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.
This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support.
Skills & Experience Required
English at B2 level, both written and spoken
Strong communication and coordination skills
Customer-oriented mindset
Accountability and attention to detail
Ability to work effectively as part of a team
Nice to Have
Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role
Good knowledge of MS Office applications
Good knowledge of Microsoft Excel
Polish language skills
What We Offer
Premium Medical Care programme, including a dental package
MyBenefit System, including a MultiSport Card and vouchers
Career development opportunities in a rapidly growing international environment
Dynamic and collaborative workplace with a friendly atmosphere
Who Are We?
As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.
Please submit your CV in English.
#LI-JN #LI-hybrid
Location
PL-Gdansk, Poland (Aleja Grunwaldzka)
Time Type
Full time
Job Category
Sales
