Arrow Electronics

Customer Support Associate I

Tlaquepaque, Mexico · On-site
Salary not published
Posted 2 weeks ago

From Arrow Electronics's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

What they ask for vs. your profile

Must have

Sales
Excel
Customer service
ERP systems
Manufacturing
Microsoft Office
Teamwork

Your match

Career roadmap: Customer Service RepresentativeWhat to learn, how to practice and free resources, from beginner to expert.

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Hi [Name], I just applied for the Customer Support Associate I role at Arrow Electronics. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!

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Arrow Electronics

Customer Support Associate I

Tlaquepaque, Mexico · On-site
Salary not published
Posted 2 weeks ago

From Arrow Electronics's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Position

Customer Support Associate I

Job Description

At Arrow Electronics, we're currently looking for a Customer Support Associate I for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

What You'll Be Doing

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.

Assist Sales with overall Quote to Order activities.

Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.

Backlog Management.

Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.

Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).

Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.

Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.

Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.

Show the full description

Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

What You'll Need

1+ year of related experience.

Industry experience is preferred in a similar field.

Must be familiar with ERP systems.

Must be familiar with Quoting, RMA and Expedite process.

Intermediate knowledge of Microsoft Excel is a must.

Experience supporting sales efforts.

Communication skills teamwork-oriented.

Ability to communicate fluently in English.

Work Arrangement

Hybrid: 3 days in office / 2 days work from home

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days, sick days and holidays

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate

$15,650.00 - $18,000.00 MXN Monthly

Location

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type

Full time

Job Category

Business Support

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

What they ask for vs. your profile

Must have

Sales
Excel
Customer service
ERP systems
Manufacturing
Microsoft Office
Teamwork

What they ask for vs. your profile

Must have

Sales
Excel
Customer service
ERP systems
Manufacturing
Microsoft Office
Teamwork

Your match

A free account lets you apply, save this job, see how well you match and check your resume against it.

Career roadmap: Customer Service RepresentativeWhat to learn, how to practice and free resources, from beginner to expert.

Reach the hiring team

A short note to a recruiter or the hiring manager after you apply can get your application read sooner.

ATS check

AI ready

Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.

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ATS check

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