Support Management: Liaison between sales team to perform root cause analysis. Ensures returns, invoicing, credit, shipping issues, etc are resolved in a timely fashion. Manage the interface on reporting, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports and drive closure by managing exceptions. Support supply chain engagements and manage bond requests, and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend and participate in customer shortage calls and set internal action plan and communicate to appropriate account team members.
What We're Looking For
Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under general supervision
Entry-level professional role
Support: (Associate)
Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
Works independently; receives minimal guidance
Acts as an informal resource for colleagues
Identifies and resolves key issues and patterns from partial/conflicting data
Takes a broad perspective to problems and spots new, less obvious solutions
A senior level support role
Typically requires a 4-year degree and 1–2 years of experience; or a 2-year degree and equivalent related experience; or equivalent work experience.
Work Arrangement
Hybrid: 3 days in office/2 days work from home
What’s In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
And more!
Annual Hiring Range/Hourly Rate
$67,500.00 - $82,500.00
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location
US-GA-Alpharetta, Georgia (Sanct)
Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.
Time Type
Full time
Job Category
Business Support
EEO Statement
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
