Focus on accuracy and timeliness while building loads for our customer account(s)
Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network
Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
- Communicate with customer contacts proactively when a shipment will be delayed
- Developing Tasks
- Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer
Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities
Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication
Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service
Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate
Prioritize exceptions by working with the Carrier team to provide timely updates to customers
- Proactively work with management to determine any potential concerns for aging for your customer
- Qualifications
- Bachelor’s degree in a relevant field of study preferred
Proven demonstration of commitment and work ethic in a school or work setting
Fast-paced and able to multitask in a high-pressure environment
Polished communicator with exceptional interpersonal skills, both verbal & written
Able to take verbal/written instruction and execute with confidence
Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
Invest in your future with our matching 401K program.
Build relationships and find your home at Arrive through our Employee Resource Groups.
Get recognized through our employee rewards program.
Leave the suit and tie at home; our dress code is casual.
Eat for free on Mondays and Fridays! Free breakfast on Mondays and lunch on Fridays!
Work in the wonderful city of Columbus, OH - we are in a convenient location close to downtown and a bunch of great restaurants / breweries!
Sweat it out using local gym discounts
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
Receive 100% paid parental leave when you become a new parent.
Get paid to work with your friends through our Referral Program!
Get relocation assistance! If you are not local to the area, we offer relocation packages.
