Identify organizational needs and drive initiatives that support the growth and maturity of the department.
Operational Management
Ensure the effective planning, coordination, and execution of supervision, commissioning, and operational support activities associated with projects.
Oversee the allocation and utilization of internal and external resources to meet project commitments.
Coordinate field and back-office teams to ensure efficient execution aligned with project objectives.
Ensure compliance with internal procedures and quality, health, safety, and environmental standards.
Support effective project transitions between execution, commissioning, and warranty phases.
Resource Prioritization & Escalation Management
Act as the primary operational escalation point for issues related to resources, planning, and project execution.
Establish resource priorities in coordination with Project Management when competing project demands arise.
Facilitate the resolution of complex operational issues while minimizing risks and ensuring business continuity.
Escalate strategic issues and decisions beyond delegated authority to Service Leadership when required.
Technical & Operational Excellence
Serve as a technical and operational reference point for the teams under your responsibility.
Evaluate supervision, commissioning, and execution processes to identify opportunities for improvement in productivity, quality, safety, and profitability.
Participate actively in the resolution of critical incidents and highly complex technical or organizational situations.
Lead continuous improvement, digitalization, and process optimization initiatives.
Define, monitor, and report operational KPIs related to productivity, resource utilization, quality, and efficiency.
Supplier & Contractor Management
Define and execute the department's subcontracting strategy.
Select, evaluate, and develop strategic suppliers and contractors.
Monitor supplier and contractor performance, ensuring compliance with quality, safety, and service standards.
Optimize operational costs while maintaining the flexibility and capacity required to support business demands.
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Qualifications
Bachelor's Degree or Higher Vocational Education in Electrical Engineering, Mechanical Engineering, Electromechanical Engineering, Telecommunications, or a related technical discipline.
Minimum of 8 years of proven experience in field supervision, commissioning, and execution of industrial or renewable energy projects.
Previous experience leading operational field teams and coordinating project execution activities in international environments.
Strong understanding of project execution, commissioning, incident management, and project handover to warranty processes.
Advanced English proficiency, both written and spoken (minimum B2 level).
Willingness and availability to travel internationally as required by the business.
Preferred qualifications
More than 10 years of experience in field supervision, commissioning, and management of complex industrial projects in national and international environments.
Proven experience leading Service organizations, including field teams, Service Operations functions, and subcontracted resources.
Extensive experience in workforce planning, resource allocation, and management of multiple concurrent projects and priorities.
Demonstrated ability to act as an operational escalation point, managing risks, conflicts, and highly complex technical or organizational situations.
Deep knowledge of project execution, field supervision, commissioning, technical support, and warranty transition processes, with the ability to identify and implement improvements in productivity, quality, safety, and operational efficiency.
Ability to combine organizational leadership with hands-on operational involvement, providing technical guidance and direct support during critical field, back-office, or project execution situations.
Solid experience in customer management, negotiation, and escalation handling within international projects, acting as a senior-level reference in complex situations when required.
Experience managing suppliers, subcontractors, operational budgets, and operational KPI performance.
Strong leadership, influencing, communication, and change management skills, with a results-oriented mindset and commitment to continuous improvement and high-performance team development.
Proficiency in ERP systems, Microsoft Office Suite, and project management tools.
Advanced English proficiency (C1 preferred) and willingness to travel internationally as business needs require.
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