Through expertise, communication, and a commitment to excellence, the GSSC team reinforces ServiceNow's reputation as a security-first organization, consistently demonstrating our commitment to protecting our platform, our data, and our customers.
GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organization to improve our customers' security posture and build Customer trust.
Key Responsibilities
Represent security organization in customer-facing Security Incidents, cases, Security findings, tasks, questions and calls related to Security & Privacy.
Own, triage, investigate and respond to security matters of the ServiceNow platform, ensuring timely communication, resolution and enhanced customer experience and processes.
Act as the primary point of contact for all security-related matters in ServiceNow, supporting both internal and external stakeholders.
Facilitate the efficient workflow/triage of security-related incidents/cases by collaborating with customers and other internal ServiceNow teams.
Build and maintain a high level of customer trust and confidence through exceptional service and communication.
Manage customer outreach communications on Security & escalation handling.
Understand and deliver excellent capability maturity models to fine-tune security processes.
Create and enhance documentation and processes to strengthen security maturity and operational excellence.
Develop and deliver training/enablement programs on Security, for internal and external customers on security awareness and best practices.
Develop AI Solutions for automating repetitive activities & design new solutions leveraging AI.
Work with Legal on security/privacy-related matters & a global team spread across different time zones, so flexibility of times is required.
Provide support and be available as a responsible resource for the On-Call rotation (weekends, public holidays, and after hours) as rostered.
This role may require access to a Protected B cloud environment. The successful candidate must be eligible to obtain and maintain a Government of Canada Reliability Status under PSPC's Contract Security Program. Clearance is a condition of employment in this function. The company will sponsor and support the screening process through its designated Company Security Officer.
To be successful in this role, you have
A minimum of 8 years of professional experience in information security or application security roles. Or similar experience with education
Candidate must be eligible to obtain and hold a reliability status in Canada.
Preferred Certifications (Two or more)
ServiceNow Certified System Administrator (CSA)
Azure AI Fundamentals
AWS Certified AI Practitioner
Offensive Security Web Assessor (OSWA)
GIAC Web Application Penetration Tester (GWAPT)
GIAC Security Essentials Certification (GSEC)
GIAC Certified Incident Handler (GCIH)
CISSP
CISM
Technical Skills
Solid understanding of cloud computing models and major hyperscaler cloud models.
Hands-on experience with using and understanding security tools and technologies, including: SIEM solutions, logging tools, load balancers, firewalls, WAFs, IDS/IPS, vulnerability management platforms, encryption techniques, etc.
Basic to Intermediate-level programming knowledge in Java/JavaScript with the ability to read, interpret & understand to explain code effectively.
Intermediate to Advanced proficiency in using web proxy tools for security testing and assessments.
Application Security: In-depth understanding of web application vulnerabilities (e.g., OWASP Top Ten) and corresponding mitigation strategies.
Risk Management: Ability to clearly explain security risks to non-technical stakeholders using straightforward, non-technical language.
Compliance & Regulatory Knowledge: Good knowledge of key compliance and regulatory frameworks including: NIST, CIS, GDPR, HIPAA, PCI DSS, ISO standards, etc.
Artificial Intelligence: Experience working with AI technologies and designing AI-based solutions.
Analytical Thinking: Strong analytical and problem-solving capabilities, with the ability to evaluate and address complex security challenges.
Soft Skills & Communication
Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience.
Demonstrated ability to thrive in a team-oriented, collaborative environment, working in a follow-the-sun model.
Good understanding of Security concepts and articulating Security and risk in simple terms without using jargon that makes sense to customers.
Education & Experience
Preferred Bachelor's degree in computer science or information security or relevant information security experience.
Preferred: Hands-on experience with web-based vulnerability exploitation is a strong plus for success in this role.
#SecurityJobs
FD21
For positions in this location, we offer a base pay of $109,400 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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