We are building the next generation identity security platform for the multi-cloud era - will you join us?
You will
Strategic Leadership & Technical Execution
Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines
Architect and deploy solutions for Cloud Prem and SaaS customers at scale
Drive technical innovation and establish SRE best practices across the organization
Respond to critical incidents, lead root cause analysis, and implement long-term resolutions
Develop automation solutions to streamline operations and reduce manual workload
Participate in on-call rotation and ensure effective incident handoff and documentation
Lead compliance-focused infrastructure initiatives and partner with Security teams on control implementation across cloud environments
Cross-Functional Collaboration & Communication
Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives
Communicate complex technical concepts effectively to technical and non-technical audiences, including executives
Influence technical decisions across teams through thought leadership and demonstrated expertise
Build consensus and drive adoption of new tools, processes, and architectural patterns
Customer-Facing Technical Leadership
Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
Work directly with customer technical teams to resolve deployment, configuration, and integration challenges
Conduct technical onboarding and provide expert guidance on platform architecture and best practices
Create customer-facing documentation, troubleshooting guides, and run-books
Lead customer calls and technical discussions as a trusted advisor
Team Development
Mentor SRE and engineering team members, elevating technical capabilities
Foster a culture of reliability, operational excellence, and continuous improvement
Required Experience
US Citizenship Required — role requires or may require federal security clearance
BS degree in Computer Science or related field (or equivalent practical experience)
7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
Proven track record leading large-scale, cross-team infrastructure projects from conception to production
Demonstrated ability to work autonomously on ambiguous projects with tight deadlines
Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection
Technical Expertise
5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation
Expert-level experience with Kubernetes, Helm, Linux, and Terraform
Strong experience with GitOps model, distributed version control, and CI/CD pipelines
Proficiency with monitoring tools (Prometheus, Grafana, DataDog)
Strong programming/scripting skills (Python, Go, Bash) for automation and reading codes
Deep understanding of distributed systems, microservices, and reliability patterns
Experience with Bazel and CueLang a plus
Experience implementing compliance-as-code patterns and automated compliance scanning/remediation
Leadership & Communication
Exceptional ability to articulate complex technical concepts to diverse audiences
Track record of driving technical change across organizational boundaries
Successfully delivered multiple complex projects under tight deadlines
Strong customer service orientation with patience and empathy
Work Style
Thrives in ambiguous environments and makes progress without perfect information
Hands-on, "can do" attitude with bias for action
Low ego and high intellectual curiosity
Comfortable working across time zones
Self-motivated with strong ownership mentality
- Comfortable managing ambiguity in regulatory environments and compliance requirements
- What Sets You Apart
You don't wait for perfect information—you make calculated decisions and drive progress even when requirements are unclear. You've successfully navigated organizational complexity to deliver critical projects on aggressive timelines while building strong relationships across teams and with customers. You view incidents as learning opportunities and naturally raise the bar for technical excellence wherever you go
For positions in this location, we offer a base pay of $114,700 - $195,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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