What you get to do in this role
Participate in architecting and designing solutions for RaptorDB deployment, operations, and resilience across ServiceNow's hybrid infrastructure (datacenters and public cloud providers).
Collaborate across organizational boundaries to evolve backup, restore, replication, and failover systems that integrate with broader database reliability and scalability efforts across the platform.
Drive adoption of cloud-native technologies (e.g., Kubernetes, Cloud-Native PostgreSQL) and establish reference architectures that balance operational simplicity with business requirements.
Develop high-quality, clean, and maintainable code that enforces best practices in software architecture, automated testing, code reviews, and deployment pipelines.
Collaborate with Architects across teams, RaptorDB development, infrastructure automation, systems engineering, and security teams to ensure database operations are secure, performant, and resilient across all environments.
Lead performance analysis and optimization initiatives, including backup and restore times, recovery time objectives (RTO), and resource utilization across the fleet.
Respond to urgent production incidents and provide expert guidance on database operations challenges to customer-facing and internal teams.
Build and maintain institutional knowledge through documentation, runbooks, and architectural decision records that enable the team to scale.
To be successful in this role you have
Skilled in applying AI-assisted tools to enhance productivity across design, analytics, and software development while adhering to governance and best practices.
Experience in working across organizations co-architecting and co-designing holistic solutions.
Track record of helping with setting technical direction, making architectural decisions under uncertainty in a highly collaborative environment.
Deep expertise with databases, including operations, operational management and backup/restore strategies.
Experience designing and building distributed systems, with strong understanding of high-availability, failover, and disaster recovery architectures.
Exceptional communication skills; ability to articulate complex technical concepts to both engineering and non-technical audiences.
Experience in leveraging or critical thinking about how to integrate AI into work processes, decision making, or problem solving. This includes using AI powered tools, automated workflows, analyzing AI-driven insights, or reasoning about AI’s impact on how infrastructure is built and run.
12+ years of software engineering experience, with 8+ years focused on database systems, infrastructure, or cloud platforms.
Hands-on proficiency with multiple programming languages (Go, Python, or equivalent) and demonstrated mastery of software engineering best practices.
Experience with Kubernetes and database operators.
Experience operating databases in cloud environments
In-depth Linux knowledge
Excellent technical problem-solving skills
Background in open-source database is a plus
For positions in this location, we offer a base pay of $240,100 - $420,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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